Implementation Project Manager - Mobility

Implementation Project Manager – S&P Global

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• Guide new customers through an implementation lifecycle and onto our technology platform.
• Conduct analyses to assess the team’s practices, ensuring efficient operation.
• Improve implementation procedures and tooling for a seamless process.
• Communicate action plans, status, next steps, and proposed solutions with all stakeholders.
• Become an influential leader within the Onboarding team, assisting management with key items such as ticket escalation, process improvements and liaison across the Product organization.
• Assist management with mentorship of new team members.
• Consolidate, improve and/or modify Onboarding Playbook Documentation.
• Own and manage all facets of the Onboarding process for new customers, when applicable.
• Query and extract data using SQL, C#, and Python.
• Communicate status updates and next steps by phone and email to internal stakeholders and customers.
• Obtain customer data, ingest it into our systems, and test the quality and expected functionality.
• Manage multiple ongoing projects and client‑facing communication.
• Quickly resolve support tickets, explain the breakdown, and suggest process improvements for recurring cases.
• Act as the initial point of escalation for support tickets, when applicable.
• Work diligently and collaboratively with other teams to meet or exceed communicated Service Level Agreements.
• Communicate with clarity and ensure that the priorities of others are considered.
• Apply critical thinking to solve issues or problems with a comprehensive view.
• Use judgment to identify and resolve day‑to‑day problems.
• Recognize setbacks and risks to goals/metrics and escalate as required.
• Become a subject‑matter expert in dealership management system and data extraction topics.
• Prioritize and manage concurrent work streams with minimal supervision.
• Analyze the team’s current processes and suggest/implement process improvements.
• Assist in building reports in Salesforce for business needs, when applicable.

• 2+ years of relevant professional experience in a fast‑moving company or the auto industry.
• Experience leading a team and/or an entire process.
• Strong project management skills with accountability for meeting defined deadlines; ability to manage multiple projects concurrently.
• Strong interpersonal and communication skills, able to lead complex discussions across departments when needed.
• Comfortable with technology and process‑based tools.
• Proficient user of Microsoft Office 365.
• Intermediate SQL / Google Big Query knowledge.
• Power BI knowledge/experience is a plus.
• experience.
• Project Management experience is a plus.
• A natural leader and team player.
• Collaborative and solutions‑oriented.
• A clear and succinct verbal and written communicator.
• Enjoys process and mastery of technical detail.
• Proactive and assumes an ownership mindset.

This role is limited to candidates with indefinite right to work within the USA or Canada.

• Anticipated base salary range: $53,084 to $109,089. Final base salary will be based on geographic location, experience and qualifications.
• Eligible for an annual incentive plan.
• Eligible to receive additional S&P Global benefits. For more information, visit S&P Global Benefits.

S&P Global is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, email

Job
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Location:

Virtual, Mississippi, United States