Technical Support Specialist

This is a technical support & IT operations position working an a well, funded and growing Amazon subsidiary! This is a chance to get involved in the autonomous vehicle industry.

This role provide corporate support for the field operators who are in vehicle and is responsible for testing and operation of the remote monitoring/control system for autonomous vehicles.

We’re looking for proactive, positive and team-oriented individuals who are motivated.

In this position you will:

• Effectively monitor autonomous vehicle operations.
• Respond to and manage critical mission needs.
• Assist the fleet of vehicles by providing remote guidance in complex situations.
• Assist with testing and data collection.
• Work closely with SW, QA and UX to improve the Tele Ops Interface.
• Willingness to work flexible shift hours.

Requirements

• Excellent driving history and no criminal history
• 2+ years of experience working in operations or a fast-paced environment
• Experience working in a cross-functional team
• Excellent computer skills and problem solving ability
• Positive attitude with a growth mindset

Bonus

Qualifications:

• Experience with working in the autonomous vehicle industry
• Efficient with working on the Windows 10 OS
• Bachelor degree in STEM, Analytics, or related fields
• Basic knowledge of Windows, Linux, Software/QA testing
• Basic understanding of data analysis to help build out and analyze metrics
• Basic QA testing experience
• Experience playing video games
• Flexible Spending Account for healthcare-related costs
• Employer covers all costs for short and long term disability and life insurance
• 401k package

Commitment: This is a full-time, 6-month ongoing (ie. longer term/renewable) contract position (W2 + benefits). It will be onsite and available to candidates who are local to the Las Vegas, NV area.