Senior System Administrator

Description

Veteran Benefits Guide (VBG) was founded by a former United States Marine with the goal of ensuring Veterans receive accurate disability benefits in a timely manner. Since its founding, VBG has guided more than 35,000 Veterans through the complicated Veteran Affairs (VA) disability claims process. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, VBG is committed to advocating for policies that protect the rights and interests of former service members.

Veteran (VBG) is seeking a Senior System Administrator to join our growing IT team. In this pivotal role, you will bridge Support Services, Dev Ops, and IT Security to deliver secure, efficient, and resilient IT operations across multi‑site environments. You will lead the architecture, implementation, and maintenance of hybrid infrastructure spanning on‑premises systems, SaaS platforms, and cloud environments, while driving automation, compliance, and innovation across the enterprise.

This is a high‑impact role for a strategic technologist who can thrive at the intersection of infrastructure, security, and Dev Ops.

This position is open to candidates located in the following states:
Arizona (AZ), California (CA), Washington (WA), Nevada (NV), Utah (UT), Illinois (IL), Ohio (OH), New Jersey (NJ), Virginia (VA), North Carolina (NC), and Florida (FL).

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Serve as the Tier 3 escalation point for Help Desk, owning complex troubleshooting and resolution across multi‑site operations.
• Define, track, and report SLA/KPI metrics (system uptime, incident resolution time, user satisfaction).
• Mentor Support Services staff and cross‑train San Diego users for basic IT support functions.

• Install, configure, and maintain physical, virtual, and cloud‑hosted systems, including servers, desktops, laptops, firewalls, switches, routers, access points, and VPNs.
• Administer and optimize Windows Server, Windows 10/11, Linux, and other enterprise operating systems.
• Manage VMware, Hyper‑V, AWS, Azure environments with a focus on cost efficiency and scalability.
• Implement and manage Infrastructure as Code (IaC) using Terraform, Cloud Formation, or equivalent.

• Unifi Dream Machine SE, Giga Switches, and APs for LAN/Wi‑Fi.
• Rapid Scale Velo Cloud with Forti Gate EMS for SD‑WAN, VPN, and secure remote access.

• Collaborate with Dev Ops teams to integrate infrastructure into CI/CD pipelines (Git Hub Actions, Jenkins, Azure Dev Ops).
• Deploy and manage containerized workloads using Docker and Kubernetes.
• Automate configuration, patching, and deployment with Ansible