IT & AV Support Engineer; Executive Support

We are seeking a highly skilled IT Engineer to provide senior executive support and enhanced AV support. The ideal candidate will have extensive experience supporting C-Suite and other senior executives through daily operational needs, meeting support, and new technology deployments.

This role requires a consummate professional who can prioritize tasks effectively, demonstrate and execute on urgency, and work collaboratively within a team. The ability to explain technical concepts in non-technical terms to users at an executive level is essential, as is defining trends and taking proactive steps to resolve or escalate expediently for resolution.

• Provide dedicated IT support to senior executives, ensuring their technology needs are met promptly and efficiently.
• Provide moderating and QA for executive meetings
• Support the AV footprint, including troubleshooting/managing various meeting platforms and room improvements as needed
• Troubleshoot and resolve issues related to Windows and Mac hardware and operating systems.
• Maintain a high level of professionalism and discretion when handling sensitive information.
• Collaborate effectively with team members to ensure seamless IT operations.
• Communicate technical concepts clearly and concisely to non-technical end users.
• Demonstrate ability to execute projects and contribute positively to an organization.
• Provide hands-on support for the Desktop Technology environment
• Participate in monitoring and maintaining system key process improvements
• Manage user account and Active Directory database integrity
• Participate in moves, adds, and changes as they relate to the technology environment
• Occasional travel and occasional on-call escalation support

• College diploma or university degree, preferably in Computer Science and/or 3+ years of equivalent work experience
• Experience with Microsoft Windows and associated hardware
• Experience with macOS and Apple hardware
• Detailed knowledge of Microsoft Office Products and client applications
• Experience supporting iPhone/iPad devices with Mobile Device Management (Microsoft Intune etc.)
• Hands-on hardware and software troubleshooting experience
• Strong written and verbal communication and interpersonal skills
• Able to present technical ideas in professional and user-friendly language
• Able to effectively prioritize tasks in a high-pressure environment
• Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals
• Experience with Cloud storage and collaboration applications (Google Workspace, Box, etc.) a plus
• Experience supporting Single Sign-On platforms and Two-Factor Authentication
• Experience with Service Now and/or another ticketing system
• Experience with Web Meetings and UCaaS (Zoom, Hangouts Meet, Microsoft Teams, etc.) a plus.
• Experience with Windows Intune and JAMF MDM for macOS management
• Certifications
  :
• Q-SYS Video 101 Training, Q-SYS Control 101 Training, Q-SYS Design Level 1 Certification are all preferred
• A+ and/or Network+ industry certification
• Apple Certification - ACMT or ACHC a plus

• Strategic Thinking:
  Ability to identify and escalate trends for attention.
• Technical Knowledge:
  In-depth understanding, curiosity, and desire to learn about the technical environment.
• Teamwork & Communication:
  Exceptional interpersonal skills to engage and support stakeholders at all levels. Proven ability to manage relationships across business units.
• Project Management:
  Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results on time and within budget.
• Continuous Improvement:
  Understand the needs of the business and advocate on behalf of the executives to ensure their tech is appropriate for their needs.