IT Support Specialist, HubSpot

Role:

At ACQ, technology should accelerate our people, not slow them down. Reporting to the IT Systems Manager, the IT Support Specialist ensures Hub Spot is configured, governed, and supported in a way that removes friction for end users and reinforces operational excellence across the business. This role owns Hub Spot support and administration end to end, managing ticket request intake, identifying root causes, and implementing durable solutions.

This role exists because Hub Spot sits at the center of a rapidly evolving ecosystem. We recently launched an internal platform with an integrated payments module that connects deeply with Hub Spot and currently drives a high volume of ticket requests across Sales, Marketing, and Operations. The Hub Spot Support Specialist plays a critical role in stabilizing this environment by supporting teams day to day while partnering with stakeholders to improve system reliability, reduce friction, and steadily lower ticket volume through better design, automation, and documentation.

• Provide Hub Spot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration.

• Serve as the primary point of contact for a high volume of Hub Spot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs.

• Identify recurring issues and root causes across Hub Spot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time.

• Maintain strong data hygiene and governance to ensure Hub Spot remains a trusted source of truth for reporting and decision-making.

• Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize Hub Spot integrations, including an internal platform with an integrated payments module.

• Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden.

• 2+ years of hands‑on experience administering Hub Spot or a comparable CRM in a production environment, with end‑to‑end ownership of configuration and support.

• Experience supporting high‑volume CRM environments, including managing intake, prioritization, and resolution through a ticketing system or structured request process.

• Strong technical understanding of Hub Spot configuration and automation, including users, permissions, objects, workflows, reporting, and data governance.

• Experience supporting and troubleshooting CRM integrations with third‑party SaaS tools and internally developed systems.

• Ability to partner effectively with Sales, Marketing, Operations, Product, and Engineering to translate business needs into scalable system solutions.

• Excellent communication, organization, and prioritization skills, paired with a growth mindset and focus on long‑term system improvement.

• Hub Spot tickets are triaged, prioritized, and resolved efficiently, with clear ownership and consistent adherence to defined SLAs.

• Recurring Hub Spot and integration issues are identified, documented, and eliminated over time, resulting in a sustained reduction in ticket volume.

• Data across contacts, companies, deals, and custom objects remains clean, consistent, and reliable, supporting accurate reporting and downstream systems.

• Workflows, automations, and system configurations function predictably, reducing manual work and operational friction for Sales, Marketing, and Operations.

• Hub Spot onboarding, access changes, and offboarding are executed accurately and on time, with minimal disruption to users.

• Remote, USA

• Must be willing to travel 4-6 times per year to Las Vegas, NV

• Standard working hours are Monday through Friday, 9:00 AM – 6:00 PM PST, with periodic workshops or special events. Occasional after‑hours support may be required for urgent issues.

• $60,000 - $75,000 annually

• The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive…