Technical Operations Support Manager

This job is with Aristocrat, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Aristocrat is seeking a Technical Operations Manager to join the Productivity & Collaboration Team within Aristocrat Labs. This role is crucial in leading and supporting the organization’s SaaS applications and technical operations, with a solid focus on Efficiency SaaS platforms such as Jira, Confluence, Test Rail, and Slack. The ideal candidate will bring in-depth experience supporting and optimizing these tools while growing in a fast-paced, customer focused environment.

Working closely with the Technical Product Manager, domain experts, and interested parties across Aristocrat Labs and global IT, this position will help drive business and studio initiatives through the deployment, administration, security, and continuous enhancement of SaaS solutions and related platforms across multiple business units. The successful candidate will be highly organized, diligent, and technically strong, with a genuine passion for improving business efficiency through technology
What You'll Do
Lead the management, administration, and support of Productivity and Collaboration SaaS platforms, including Jira, Confluence, Test Rail, and Slack, across multiple business units

Build and lead a global L1–L4 support model, including 24/7 monitoring, ticket triage, issue resolution, and service delivery

Drive operational excellence by setting team goals, handling deliverables, and partnering with business team members to meet support and reliability objectives

Configure, deploy, and administer Atlassian and Slack environments, including user access, permissions, integrations, and platform improvements

Ensure SaaS platforms meet security, compliance, and data privacy standards by identifying and mitigating risks

Optimize SaaS usage through training, adoption support, usage analysis, and cost optimization, including identifying redundant or underutilized licenses

Lead the rollout, standardization, and adoption of new SaaS tools and features, including user migrations and change enablement

Know the latest on SaaS and productivity platform standards and continuously improve platform performance and user experience

What We're Looking For
5+ years of experience in SaaS administration or a related IT role supporting efficiency and teamwork tools.

Proven expertise in cloud computing concepts and technologies.

In-depth experience with SaaS applications such as Jira, Confluence, Testrail, Unity, and Slack.

Superb communication, interpersonal, and problem-solving skills.

Strong analytical and interpersonal abilities to prioritize and manage multiple tasks effectively.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability.

We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities

Our Values
All about the Player

Talent Unleashed

Collective Brilliance

Good Business Good Citizen

Travel Expectations
None
Pay Range
$128,331 - $238,330 per year
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at

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Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming…