Senior Data Center Technician; On-site Las Vegas, NV

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

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Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution‑focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

Under the general direction of the Lead, Data Center Operations, the Senior Data Center Technician will physically support and provide remote hand services for customers, train and mentor lower‑level resources, complete standard reports, and support cross‑functional teams to fulfill service requests.

• Perform analysis and consulting of customers' IT infrastructure hardware in production; perform a walkthrough with the customer to determine the ability to deliver the project.
• Perform structure cabling assessments and provide recommendations.
• Install and manage structured cabling infrastructure projects.
• Elicit Data Center infrastructure requirements from clients.
• Install, terminate, test, and label all cross‑connects (copper and fiber) in the data center in accordance with the company's best practices.
• Support the day‑to‑day operations of the data center and execute medium to large projects.
• Troubleshoot physical problems and address issues.
• Move and install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements.

• Download and transfer disk images or configuration files.
• Assist in the configuration of OS (Linux, IOS, Windows, etc.)
• Configure OOB (out‑of‑band) management interfaces on various devices to enable remote access (compute, storage, and networking).
• Test and validate remote accessibility to the customer computer, server, and/or network system.
• Assist in the configuration and deployment of minor releases and updates.
• Assist in the installation & configuration of network and storage devices.
• Keep up‑to‑date documentation of OS configuration.
• Visually inspect equipment for errors or unusual noises as trained and with direction.
• Assist with performing infrastructure readiness tests.
• Identify and report problem devices; replace defective parts, as directed.
• Create and maintain service desk documentation.
• Complete monthly standard reports.
• Support cross‑functional teams to fulfill service requests.

• Provide a plan, unpack received items while…