IT Specialist

About Slickdeals

We believe shopping should feel like winning. That’s why 10 million people come to Slickdeals to swap tips, upvote the best finds, and share the thrill of a great deal. Together, our community has saved more than $10 billion over the past 26 years.

We’re looking for an IT Specialist to serve a vital role on our Corporate IT team. This position ensures timely, high-quality technical support across the organization. You’ll support end users, manage devices, and help maintain the tools and systems that keep Slickdeals teams productive and connected.

• Act as a primary point of contact for the Slickdeals IT service desk, providing technical support both in-office and remotely via Slack and Zoom.
• Create, resolve, and close support tickets in a timely and efficient manner.
• Image, deploy, and support macOS and Windows 11 laptops, including new hire onboarding, device setup and assist in basic new hire IT training and presentations.
• Administer, support, and audit core workplace technology platforms including Google Workspace, Microsoft Intune, JAMF, Okta, and other SaaS tools.
• Assist with device lifecycle management and asset tracking for computer equipment.
• Assist with user lifecycle management, including onboarding and offboarding.
• Triage and resolve hardware and software issues across laptops, desktops, and mobile devices.
• Create and maintain IT documentation, knowledge base articles, and operational best practices.
• Support Audio/Video equipment, including Zoom Rooms and conference room technologies.
• Travel between Las Vegas, NV and San Mateo, CA as required based on project needs.

• A strong customer-service mindset with a sense of urgency and a positive, professional demeanor.
• Ability to collaborate effectively across teams while also working independently when needed.
• Strong troubleshooting and problem-solving skills, with sound judgment on when to expand issues.
• Comfort with hands‑on technical work, including physical setup and troubleshooting tasks.
• Ability to lift up to 50 lbs and work in tight or confined spaces (e.g., under desks, AV installations).

• 1–3 years of experience managing and supporting devices using JAMF, Microsoft Intune, or similar MDM platforms.
• 1–3 years of experience administering identity and Access Management, including Okta, SSO, and multi‑factor authentication (2FA).
• Familiarity with Zoom Video and other corporate Audio/Video technologies.
• 1–3 years experience with either Jira Service Desk, Jira Software, and Confluence or a comparable ticketing platform.
• Experience managing IAM user roles and permissions within a complex AWS environment.
• Experience with API integrations between AI platforms (e.g., ChatGPT, Gemini) and HRIS or enterprise systems.

Las Vegas, NV;
Flexible hybrid schedule visiting our Las Vegas office.

The expected base pay for this role is between $79,000 – $98,000. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Exact compensation will be discussed during the interview process and tailored to the candidate’s qualifications.

• Competitive base salary, annual bonus, and equity package
• Competitive paid time off in addition to holiday time off
• A variety of healthcare insurance plans to give you the best care for your needs
• 401K matching above the industry standard
• Professional Development Reimbursement Program

Candidates must be eligible to work in the United States.

Slickdeals is an Equal Opportunity Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status. Slickdeals will consider qualified applicants with criminal histories consistent with the "Ban the Box" legislation.

We may access publicly available information as part of your application. Slickdeals participates in E‑Verify. For more information, please refer to E‑Verify Participation and Right to Work.

Slickdeals does not accept unsolicited resumes from agencies and is not responsible for related fees.