Stations Support Specialist

Summary

The Stations Support Specialist I is a key contributor in coordinating the configuration and delivery of all equipment necessary for airport operations. This position is important for the growth of new and existing airports and responsible for configuring equipment for a seamless install. The position supports the Station Support Engineer with the implementation of IT equipment. This position’s responsibility is to provide technical support for airport operations.

They need to identify and prioritize multiple issues to prevent flight delays. The Stations Support Specialist I coordinates resolving semi-routine issues that obstructs on time departures. They quickly act and balance the prioritization of equipment configurations and issues. This position requires working with partnered support teams for troubleshooting and support of the airline operation.

No

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education:

High School Diploma/GED

• CompTIA A+
• Network+

• Minimum two (2) years of experience managing technical implementation projects.
• Minimum two (2) years of experience supporting an enterprise desktop environment.
• Minimum two (2) years of experience with asset management.
• Understand Active Directory, group policy and network shares.
• Ability to maintain a calm demeanor and think clearly in a difficult, stressful or troubling situation.
• Excellent customer service and semi-routine technical support skills.
• Ability to articulate technical information effectively to customers and vendors to assist in remote troubleshooting.
• Ability to work independently under the direction of immediate manager.
• Knowledge of Windows 7 and Windows 10 platform and experience building images to deploy multiple computers at a time.
• Knowledge and experience with any of the following airport common use platforms:
  Amadeus, SITA, Arinc, Ultra
• Understand financial objectives by forecasting requirements.
• Availability to work or travel a variety of shifts and on weekends and holidays as necessary.
• Availability for on call rotation.

• Knowledge of network protocols including DHCP, DNS, ACL MAC Filtering.
• Knowledge of SCCM.
• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
• Excellent organizational and time management skills and be self-guided for a range of related semi-routine task.

• Independently resolves 85% of all cases assigned.
• Coordinate the planning for client, hardware and application upgrades with business units.
• Follow processes established by department (i.e. incident, problem, crisis and change management processes).
• Support Disaster Recovery Systems.
• Provide Level 1 support for enterprise desktop environment.
• Assist Stations Engineers with project tasks and implementation.
• Work with Development and QA team during Research and Development of new software development and hardware functionality enhancements.
• Together with the other Team Members, assist and support the QA team in all aspects of projects, provide analysis, interpretation, and written summaries/reports.
• Identify, troubleshoot, and resolve semi-routine technical issues relating to the network, computer and peripherals in an airport environment while being remote.
• Update documentation with provided standards based on the needs of the company’s airport equipment within Microsoft Visio as well as provide troubleshooting documentation for cross-training other team members.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Manage project progress and adapt work as required.
• Ensure resource availability and allocation.
• Follow a detailed project plan to track progress.
• Measure project performance using appropriate systems, tools and techniques.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and…