Network Infrastructure Manager

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

This role leads the day-to-day performance of the Network Infrastructure team. You are accountable for service quality, team execution, and adherence to established standards in a mission-critical data center environment. The role balances people leadership with operational oversight to ensure reliable delivery of customer connectivity services.

Manage the daily operations of the Network Infrastructure team to ensure consistent service quality and customer experience.

Direct, coach, and develop supervisors and technicians, including performance reviews and corrective actions when needed.

Act as an escalation point for service-impacting infrastructure issues.

Plan and maintain team schedules to support 24/7/365 operational demands.

Define, track, and analyze operational metrics and KPIs to improve performance.

Develop, maintain, and enforce policies and procedures that support safe, efficient operations.

Ensure operational readiness through training plans, mentorship, and continuity planning.

Review quality assurance results and address gaps in execution or documentation.

Oversee work order execution, including coordination of required equipment and resources.

Partner with other operations, engineering, and support teams to align priorities and apply best practices.

Prepare operational documentation and reports for leadership.

Support hiring, onboarding, and workforce planning in coordination with senior leadership.

Lead by example and foster a respectful, accountable work environment.

A people manager who can balance operational demands with team development.

Strong judgment during service-impacting events and escalations.

Clear, direct communication across technical and non-technical audiences.

Comfort making decisions in a fast-paced, high-availability environment.

Consistent follow-through and accountability.

Experience managing technical teams in a data center, network infrastructure, or telecommunications environment.

Working knowledge of structured cabling, fiber infrastructure, power systems, and network hardware installations.

Ability to interpret architectural, electrical, and mechanical drawings.

Experience defining metrics, managing schedules, and meeting operational deadlines.

Familiarity with ticketing systems, monitoring tools, and operational reporting.

Strong organizational and problem-solving skills.

Ability to manage confidential information appropriately.

Willingness to work a flexible schedule and travel as needed.

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and accountability, we want to hear from you.

Apply Now and Let’s Build the Future Together.