Mission Control Network Supervisor

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At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

This role leads Mission Control Network operations and ensures reliable monitoring and response for Switch’s mission‑critical network systems. You supervise technicians responsible for real‑time monitoring and incident response, while acting as an escalation point during service‑impacting events. The role combines people leadership, incident command, and continuous improvement of monitoring tools and processes.

Supervise day‑to‑day activities of Mission Control Network technicians and ensure shift coverage and operational readiness.

Act as an escalation point for network incidents, including participation in on‑call rotations.

Lead network incident response, including initiating and managing bridge calls and communication channels.

Ensure incident after‑action reports are completed and reviewed when required.

Deliver timely, accurate updates to internal stakeholders during incidents and maintenance events.

Track incidents, alerts, and maintenance activity to support trend analysis and reporting.

Develop, maintain, and enforce standard operating procedures.

Review tools and workflows regularly and drive continuous operational improvements.

Coach, train, and mentor Mission Control Network team members.

Demonstrates steady people leadership in a 24/7 operational environment.

Exercises sound judgment during service‑impacting incidents.

Communicates clearly and calmly under pressure.

Manages multiple concurrent events without losing focus on service quality.

Holds team members accountable while supporting growth and development.

2 or more years of experience in a supervisory or team lead role within network or IT operations, or prior experience as a Mission Control Network Technician II.

Strong background in network operations, monitoring, and incident management.

Working knowledge of network topologies, circuit types, and service delivery models.

Familiarity with Switch products, mission‑critical services, and supported data center infrastructure.

Experience with network monitoring platforms and terminal access tools.

Ability to manage schedules, priorities, and on‑call rotations.

Strong written and verbal communication skills.

ITIL Foundation certification required within 6 months of hire.

Leadership training required within 12 months of hire.

Network+, CCST, CCNA, A+, or Security+ certifications preferred, not required.

Associate degree in IT, a technical trade, or equivalent combination of education and experience.

A Culture of Karma – We are self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package – Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

This is more than a job—it’s a mission. If you’re ready to lead teams that protect and support mission‑critical network services, we want to hear from you.

Apply Now and Let’s Build the Future Together.