Rack Factory Technician Supervisor

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

The Network Rack Operations Lead will lead a team of technicians, overseeing the assembly of customer server racks within a clean room lab environment. This position works closely with Project Management and Network Engineering teams to deliver exceptional service, uphold quality standards, and ensure timely completion of projects.

• Oversee and coordinate the installation of network hardware, components, and cabling.
• Troubleshoot and resolve issues with copper and fiber optic network cabling.
• Inspect and test copper and fiber optic lines, ensuring industry-standard compliance.
• Rack and stack networking hardware within data center racks, adhering to technical requirements.
• Provide technical support via multiple communication channels.
• Collaborate with network engineers and project managers on network design, implementation, and issue resolution.
• Cable racks according to data center standards, ensuring efficient and organized cable routing for future maintenance.
• Uphold quality, productivity, and turnaround standards, taking ownership of team output.
• Offer hands‑on guidance to the team, managing schedules, setting clear goals, and ensuring high‑quality performance.
• Lead by example in resolving issues and managing team dynamics to maintain a positive and productive work environment.
• Take on additional duties as needed to support team and project success.

• Proficient experience with networking hardware, including routers, servers, switches, PDUs, and fiber optic/copper cabling.
• Hands‑on experience with major manufacturers’ routers, switches, and wireless equipment.
• Excellent organizational and interpersonal skills, with strong time management, written, and verbal communication abilities.
• Ability to interpret technical diagrams, schematics, and port maps accurately.
• Skilled at reading and executing rack build layouts and bills of materials.
• Physically capable of lifting up to 50 pounds.
• Strong analytical and problem‑solving skills with attention to detail.
• Ability to diagnose technical issues and determine root causes.
• Adaptable to a fast‑paced, dynamic work environment.
• Proven experience with large‑scale network deployments in a corporate setting.
• Demonstrated leadership ability, with experience providing constructive feedback, coaching, and hands‑on training.

• 5+ years Network deployment experience
• CCNA / JNCIA/ CompTIA or equivalent

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non‑merit factor.

Pay Range $38 — $46 USD