More jobs:
Field Support Technician
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-02-16
Listing for:
Trilon Group
Full Time, Per diem
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Department: Corporate/Administrative
Employment Type: Full Time
Location: Las Vegas, NV
Compensation: $72,000 - $118,000 / year
Description
At Horrocks, we believe the best work comes from companies with values, that our people are our greatest resource, and that we have a responsibility to the communities where we live and work. As a Field Support Engineer, you will play a vital role in delivering a reliable, secure, and empowering technology experience across our offices.
What are the core responsibilities for the role?
- Serve as the primary onsite IT resource for designated Horrocks offices, providing responsive and effective technical support
- Partner with the Service Desk team to resolve escalated issues and proactively address local technology needs
- Support office relocations, expansions, acquisitions, and new office setups, ensuring infrastructure and endpoints are deployed properly
- Provide onsite and remote support to regional offices as needed
- Deliver seamless onboarding and offboarding experiences, including account provisioning, hardware setup, and access configuration
- Provide in-person and virtual training on core technologies to increase adoption and digital effectiveness
- Act as a trusted liaison between employees and IT leadership, gathering feedback and identifying opportunities for improvement
- Promote a culture of productivity, innovation, and exceptional customer service within regional offices
- Manage the full lifecycle of laptops, peripherals, and mobile devices, including procurement, deployment, maintenance, and refresh
- Install, configure, and troubleshoot local infrastructure components such as networking equipment, edge systems, and meeting room technology
- Ensure collaboration spaces and local IT systems remain reliable, secure, and aligned with company standards
- Maintain accurate documentation within the IT knowledge base and contribute to service delivery standards
- Document regional applications, workflows, and processes while recommending scalable enterprise solutions
- Share best practices and lessons learned to ensure consistent service quality across all Horrocks offices
- 2-5 years of experience in IT support, field services, or workplace technology roles
- Strong knowledge of Microsoft 365, Windows, macOS, Active Directory, and endpoint management tools
- Familiarity with collaboration platforms, meeting room technologies, and workplace networking
- Experience supporting onboarding, hardware provisioning, and office IT setup
- Ability to install and troubleshoot edge infrastructure in coordination with senior engineering teams
- Strong communication and customer service skills with the ability to effectively train and support employees
- Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset
- Bachelor's degree in Information Systems or a related field preferred
- Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus
- Willingness to work occasional evenings or weekends as business needs require
- Ability to travel periodically between regional offices to provide onsite support
At Horrocks, you can expect a competitive base salary and award-winning benefits. Including, but not limited to:
- Medical, dental, vision, life, and disability insurance
- Generous paid time off
- 401(k): 50% match of contribution up to 6%
- Professional development opportunities including in-house training
- Paid professional organization membership and professional licensure
Equal Opportunity Employer including disability and protected veteran status
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