Director of Client Services, Information Technology R0150618

Position: Director of Client Services, Information Technology [R0150618]
** Director of Client Services, Information Technology [R0150618].**- Education
* *
* Required:

**    + An earned Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).
* ** Preferred**:
+ An earned Master’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).

- Experience
* *
* Required:

**    + Minimum 5 years of senior leadership experience (supervision & management) to include managing complex information technology services within a university setting.
+ Demonstrated experience in strategic planning, budget management, and leading organizational change.
+ Proven track record of successful collaboration with senior institutional leadership.
* ** Preferred**:
+ Experience in NSHE system-wide initiatives or multi-institutional collaborations.
+ Experience leading IT service transformation initiatives.
+ Background in enterprise service management and ITIL frameworks.
* Provide authoritative guidance on technologies and tools that support university and OIT strategic goals.
* Demonstrate extensive experience developing and maintaining strategic vendor relationships to ensure optimal products, services, pricing, and support.
* Lead the organization in staying current with emerging technologies and positioning the university for technological advancement.
* Comprehensive understanding of user-facing technology across the enterprise, with the ability to lead education, communication, and strategic technology initiatives.
* Expert knowledge of software licensing, including best practices, compliance methodology, contracts, and vendor relationship management at the enterprise level.
* Deep understanding of IT service management frameworks (ITIL) and best practices.
* Experience with NSHE system-wide initiatives and governance.
* Knowledge of higher education technology trends and strategic planning.
* Extensive experience leading complex information technology services organizations within a university setting at the director level.
* Proven track record as a senior leader of technical professionals and large-scale projects within complex technology environments.
* Demonstrated success in evaluating and implementing new practices and technologies to transform organizational programs and services.
* Exceptional customer service leadership with the ability to work effectively with senior institutional leaders, constituents, and vendors to understand and resolve complex issues and drive strategic initiatives.
* Strong track record of building high-performing teams and developing leadership talent.
* Demonstrated experience in developing and implementing strategic plans based on diverse input sources that reflect university, OIT, and unit goals with a long-term vision.
* Ability to align unit plans with university and NSHE strategic initiatives.
* Experience in enterprise-level resource planning and optimization.

- ** Required - Client-Services-Specific

Skills:

*
* * Proven experience leading technical teams in a customer service-oriented organization at the director level.  
* Demonstrated success in designing and delivering enterprise support processes and service frameworks.  
* Extensive experience in the strategic planning, design, and delivery of training, education, and communication programs.  
* Significant experience managing technology teams within a university setting, with responsibility for multiple service areas.  
* Advanced customer service leadership skills with the ability to influence institutional strategy.  
* Extensive experience in program and project management at the enterprise level.  
* Proven ability to facilitate diverse groups and achieve organizational, university, and NSHE goals.
* Experience with NSHE governance and system-wide collaboration.
* Familiarity with enterprise budget management and cost-recovery models.
* Strong commitment to staff development with demonstrated ability to mentor and develop leadership talent across the organization.
* Proven ability to manage…