Policy Analyst, Trust & Safety; AI Training Data Specialist

Description

Work Location:

Onsite - Las Vegas, NV
Job Status:
Full-time, Temporary Position
Position

Description:

We are seeking a highly analytical and articulate Policy Analyst for a position that sits at the critical intersection of policy, technology, and user safety. Your primary responsibility will be to deconstruct complex content and author meticulous, evidence-based Chain-of-Thought analyses. These analyses are the single most critical input for training advanced AI models to understand the subtleties of human language and context.

You will be the expert human voice that teaches the machine to move beyond keywords and make principled, policy-aligned judgments. Your work will directly shape the accuracy and fairness of content moderation for millions of users.

• Analyze video and audio content to identify potential violations of our client’s platform policy, focusing on complex areas like dehumanization, incitement, and coded language.
• Author clear, concise, and logically structured Chain-of-Thought analyses for each piece of content, detailing the why behind your verdict.
• Quote specific, verbatim evidence from the content to ground your analysis in indisputable fact.
• Apply the Policy framework with a high degree of precision, correctly identifying how the content relates to various policy violation categories.
• Identify targeted Protected Groups (PGs) with specificity, using contextual clues and slur identification to move beyond vague descriptors.
• Evaluate complex contextual factors, including reclaimed language, satire, educational content, and speaker/target dynamics, to avoid false positives.
• Maintain the highest standards of quality, accuracy, and professionalism in all written outputs, ensuring they are free of grammatical errors and vague language.

• A Critical Thinker:
  You are intellectually curious and have a natural ability to deconstruct arguments, identify logical fallacies, and build a case from first principles.
• An Exceptional Writer:
  You can articulate complex ideas with precision and clarity. Your writing is structured, professional, and persuasive. You understand that the right words matter.
• Objective and Principled:
  You can engage with sensitive and potentially offensive material while maintaining a neutral, policy-first mindset. You are resilient and committed to unbiased analysis.
• Detail-Obsessed:
  You have a keen eye for detail and understand that comprehensive, accurate evidence is the foundation of any sound judgment.
• A Contextual Analyst:
  You are culturally aware and understand that language is fluid. You can decode subtext, recognize dog whistles, and understand the nuances of online communities.
• In short:
  You think like a lawyer, write like a journalist, and understand the impact of your work on cutting-edge technology.

• Bachelor’s degree in a field requiring rigorous analytical and writing skills (e.g., Law/Pre-Law, Journalism, Political Science, Sociology, Linguistics, Philosophy, or a related field).
• 2+ years of professional experience in a role centered on policy analysis, legal research, investigative journalism, fact-checking, or Trust & Safety.
• Demonstrated excellence in analytical or argumentative writing.
• A portfolio or writing sample may be requested.
• High degree of familiarity with online platforms, digital culture, and contemporary social issues.

• Advanced degree (Master s, PhD, or J.D.) in a relevant field.
• Direct experience working with and interpreting online platform content policies.
• A foundational understanding of AI/ML concepts and the importance of high-quality training data.
• Fluency in a second language.

TELUS Values: TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We passionately put our customers and communities first;
We embrace changes and innovate courageously;
We grow together through spirited teamwork. At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Equal Opportunity

Employer:

At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.