Sr Developer - Servicenow

Position Overview

The primary responsibilities of the Senior Developer – Service Now include day‑to‑day administration, configuration, support, and maintenance of the Service Now platform to align the system with key Information Technology Infrastructure Library (ITIL) processes and partners with end users to create and modify process workflows, reports, and dashboards. All duties are to be performed in accordance with departmental and Venetian Las Vegas policies, practices, and procedures.

• Perform code reviews to ensure best practices and quality standards are being met with regard to coding, integration, extensibility, and security.
• Perform Service Now implementation tasks including integration, testing, requirements gathering and solution design.
• Develop clear and concise technical and process documentation, making use of the Knowledgebase Module within Service Now.
• Work directly with end users to resolve support issues within Service Now.
• Communicate Service Now process, operation, and capability information to all levels of management and other applicable stakeholders.
• Develop systems integration and process automation – fully utilizing the platform’s workflow capabilities.
• Coordinate integration with on and off‑site systems utilizing resources from other technical teams where necessary.
• Monitor health, usage, and overall compliance of Service Now and its applications – working closely with the IT Compliance team to ensure audit requirements are met accurately and timely.
• Support the design of Service Now integrations and work with Service Now, business partners and technical teams for implementation.

• Identify and define business solutions for ITIL users.
• Facilitate workflow enhancements to the Service Now application including automation and/or additional self‑service features and functions.
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
• Integrate Service Now application(s) with third‑party systems/applications via Application Programming Interface (API).
• Analyze system performance issues and determine performance enhancements.
• Set up data security via control rules and domain separation.
• Participate and develop in design, QA/testing, and SCRUM.
• Integrate Service Now application(s) with third‑party systems/applications via APIs.
• Expert knowledge on building out and maintaining Service Now CMS.
• Create and/or customize the core applications such as Incident, Problem, Change, Service Request, Service Catalog while applying best practices.
• Strong knowledge of the Service Now data model and relationships.
• Administer a Service Now instance including the delegation of groups, modification of CMS, workflows, business rules.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• Must be able to obtain and maintain a valid Nevada Gaming Control Board registration, and any other certification or license, as required by law or policy.
• 3 years of experience as a Service Now Administrator or application owner, configuring core Service Now modules including Service Catalog, Incident/Problem, Asset Management, Reporting, and Configuration.
• 5 years of experience as a Service Now Developer, creating customized catalog forms, scoped application, retrofitting existing customizations for best practices.
• Experience working in a highly regulated environment (MICS, PCI, SOX).
• Training and experience with ITSM (IT Service Management) practices.
• Knowledge and experience with Configuration Management Database (CMDB) and Project Portfolio Management (PPM).
• Experience with web‑based development languages integration.
• Demonstrated understanding of ITIL…