Maintenance Contracts Manager

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

As Maintenance Contracts Manager within Reliability Engineering, you will provide strategic oversight of maintenance service agreements supporting critical data center infrastructure. This role exists to standardize contracts, strengthen vendor accountability, control cost, and protect uptime across electrical, mechanical, and life safety systems. You will partner with Facilities Operations, Supply Chain, Legal, and approved service partners to ensure maintenance agreements align with Switch standards, safety requirements, and regulatory obligations.

• Own enterprise-wide maintenance contracts and service agreements across data center sites.
• Develop and negotiate preventive, predictive, corrective, and emergency maintenance agreements.
• Establish standardized scopes of work, SLAs, KPIs, and governance models.
• Partner with Facilities Operations to ensure contracts support uptime and maintenance execution needs.
• Collaborate with Legal, Supply Chain, and Finance to align contract terms and risk allocation with company standards.
• Monitor vendor performance against contractual obligations, safety requirements, and reliability metrics.
• Support audits and regulatory reviews by providing documentation and performance reporting.
• Drive standardization and scalability of maintenance contracts across regions.
• Identify cost optimization opportunities and reduce contractual risk through data analysis.
• Align contracts with reliability-centered maintenance strategies, OEM requirements, and asset lifecycle objectives.
• Serve as the subject matter expert for maintenance contract strategy within Reliability Engineering.

• You set standards and enforce accountability.
• You negotiate with clarity and protect operational reliability.
• You anticipate risk before it impacts uptime or cost.
• You communicate effectively with technical and commercial stakeholders.
• You maintain high accuracy in documentation and compliance tracking.
• You operate with integrity in high-availability environments.

Required:

• 7+ years of experience in maintenance contracts management, vendor management, supply chain, or reliability-focused facilities environments.
• Experience developing and negotiating maintenance service agreements at scale.
• Strong understanding of electrical, mechanical, HVAC, UPS, generator, and mission-critical infrastructure systems.
• Experience managing SLAs, KPIs, and performance-based vendor contracts.
• Ability to interpret technical documentation, maintenance scopes, and contract language.
• Strong written and verbal communication skills.
• Bachelor’s degree in Business, Engineering, Facilities Management, Supply Chain, or related field, or equivalent experience.

Preferred:

• Experience in mission-critical data center environments.
• Familiarity with reliability engineering principles and asset lifecycle strategies.
• Experience supporting compliance audits and regulatory inspections.

We encourage you to apply even if you do not meet every preferred qualification.

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let’s Build the Future Together.