Application Administrator - Jira

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

As an Application Administrator at Switch focused on Jira Service Management, you will help manage and evolve one of the core platforms supporting our internal operations. You will work closely with stakeholders and other administrators to configure, maintain, and enhance Jira Service Management and the broader Atlassian platform.
This role focuses on designing workflows, automations, and integrations that improve operational efficiency and support Switch’s growth. You will collaborate across teams to implement scalable solutions while maintaining system reliability, security, and usability.
While Jira Service Management is the primary focus, the role may also assist with administration and integrations involving other enterprise applications.

Drive next-level innovation to support our mission-critical infrastructure.
Work in a fast-paced, high-impact environment where execution is key.
Leverage automation and integrations to improve service management processes.
Uphold Switch’s Karma philosophy—leading with integrity and empowering those around you.

Specific responsibilities include the following:

• Administer and support Switch’s Atlassian platform including Jira, Jira Service Management, Confluence, and related plugins.
• Configure and maintain Jira Service Management projects, request types, workflows, and service processes.
• Design and maintain workflows including transition rules, post functions, screens, and custom fields.
• Develop and maintain automation rules to streamline ticket management and service operations.
• Manage user access, permissions, and security configurations.
• Maintain and upgrade Atlassian platforms and plugins.
• Build reports, filters, and dashboards using Jira Query Language (JQL).
• Integrate Jira with other enterprise systems to automate business processes.
• Work with stakeholders to gather requirements and implement Jira-based solutions.
• Troubleshoot issues related to system configuration, workflows, and integrations.
• Maintain documentation related to Jira configuration and administration.
• Mentor junior staff and contribute to team initiatives as needed.

Innovators & Builders – You see challenges as opportunities and thrive in uncharted territories.

High-Performance Thinkers – You have a strong attention to detail and enjoy solving complex problems through thoughtful system design and automation.

Collaborative Problem Solvers – You work effectively with stakeholders across the organization to translate business needs into technical solutions.

Tech Enablers – You understand how platforms like Jira support operational efficiency and scalable service management.

• Minimum 3 years of experience administering Jira
  , including Jira Service Management and Jira Software.
• Strong experience configuring Jira workflows, automation rules, dashboards, and reporting.
• Experience administering Confluence.
• Experience using scripting languages.

Technical Experience

• Experience developing automation using Jira automation rules or scripting tools such as Groovy, Power Shell, or Ansible.
• Experience integrating Jira with other enterprise systems using APIs or other integration methods.
• Experience with relational databases and writing SQL queries for reporting or troubleshooting.
• Familiarity with web services, logging systems, and email integrations.
• Familiarity with source control systems (e.g., Git) and documentation platforms.

Platform Knowledge

• Understanding of Atlassian plugin administration and licensing.
• Experience with Atlassian Assets / Insight or…