More jobs:
Analyst, IT/Tech, IT Support
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-03-11
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-03-11
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
- Troubleshooting:
Investigating and resolving technical issues reported by users or detected through monitoring systems. - Incident Management:
Responding to incidents, identifying root causes, and implementing corrective actions to prevent recurrence. - Monitoring:
Monitoring system performance, availability. - Documentation:
Documenting troubleshooting procedures, incident resolutions, and system configurations to maintain knowledge base. - Collaboration:
Working closely with development teams, other support levels, and stakeholders to address issues and improve system stability. - Customer Support:
Providing technical assistance and support to end-users, including answering queries and resolving issues in a timely manner. - On-call Support:
Being available for on-call support to address urgent issues outside of regular business hours. - Overall, the role of a Production Support L2 engineer involves ensuring the smooth operation of software systems and promptly addressing any issues that may arise to minimize disruption to business operations.
- SNOW ITIL Tool.
- Dynatrace monitoring level only.
- Java Support level.
- RPA UiPath.
- Production Support experience.
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