More jobs:
Digital System Support Lead
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-03-11
Listing for:
Harrah's Cherokee Valley River
Full Time
position Listed on 2026-03-11
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Job Description
The Digital System Support Lead is a seasoned operator who does the work and leads the process. You’ll be the frontline force for intake, triage, and incident management across Caesars Digital products and platforms—acting as a trusted escalation point, a process owner (“no ticket left behind”), and a change champion who helps turn strategy into action.
You’ll work alongside engineers, Directors, and partners to keep systems healthy, resolve incidents within SLA, coordinate communications, and continuously improve monitoring, documentation, and support workflows. While you influence and coordinate cross‑functional work, this role does not carry direct people-management responsibility.
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