Lead Customer Success Project Manager, Data Center Services

Location:

Las Vegas, NV

About Switch

At Switch, we dont just design, build and operate data centerswe are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isnt just about technology its about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the worlds most advanced digital infrastructure that powers the progress of humanity.

The Role:

Lead Customer Success Project Manager, Data Center Services

The Lead Customer Success Project Manager is responsible for delivering complex customer deployments across Switch data center campuses.

You manage the full project lifecycle from contract execution through operational turnover. This includes coordinating internal teams, maintaining schedule and financial performance, and ensuring customers have a clear and predictable deployment experience.

This role works closely with Sales, Construction, Engineering, and Operations to deliver projects safely, on schedule, and within scope.

What Youll Do

* Lead complex customer deployments from contract execution through operational turnover

* Manage scope, schedule, budget, and project milestones across multiple concurrent projects

* Serve as the primary customer contact and escalation point during deployment

* Coordinate execution across Sales, Construction, Engineering, and Operations teams

* Interpret customer contracts to ensure scope, service commitments, and change management are handled correctly

* Monitor project financials including revenue tracking, cost management, and forecast accuracy

* Identify and resolve risks that may impact delivery timelines, financial performance, or customer experience

* Provide clear project updates to customers and internal stakeholders

* Maintain accurate project documentation and governance within Salesforce, Smartsheet, and related systems

* Capture lessons learned and improve deployment processes over time

What Were Looking For

* Experienced project leader who can manage multiple complex initiatives simultaneously

* Clear communicator who builds trust with customers and internal stakeholders

* Strong organizational discipline and attention to detail

* Ability to manage project risks and resolve issues quickly in mission-critical environments

* Collaborative partner who aligns cross-functional teams around delivery milestones

* Structured decision maker who remains effective under schedule and financial pressure

What Youll Bring

Required:

* 7+ years of project management experience delivering complex infrastructure or technology deployments

* Demonstrated experience managing multiple concurrent projects with full lifecycle accountability

* PMP certification

* Experience coordinating cross-functional teams in high-availability or mission-critical environments

* Strong project planning, risk management, and stakeholder communication skills

Preferred:

* Experience delivering data center deployments or similar infrastructure projects

* Bachelors degree in Business, Engineering, or related field

* Experience managing customer-facing deployment programs

* Experience with Salesforce, Smartsheet, or similar project tracking platforms

Technical

Skills:

* Advanced proficiency with Microsoft Office including Excel, PowerPoint, and Word

* Experience building schedules, dashboards, and executive-level reporting

* Ability to track project financials and maintain accurate forecasting

Why Switch?

* A Culture of Karma We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

* Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development.

* Flexibility & Remote Opportunities Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

* Career Stability & Growth In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

* Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a jobits a mission. If youre ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Lets Build the Future Together.