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IT Help Desk Specialist - Spanish Speaking
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-04-17
Listing for:
IT Avalon
Full Time
position Listed on 2026-04-17
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
A well-known Casino Company is searching for an IT Helpdesk Specialist to work full-time.
- Follow standard service desk operating procedures.
- Deliver hands-on, phone, and remote end-user support of computer systems, vendor peripherals, and basic network connectivity.
- Execute IT-related resolutions and follow-ups while providing excellent customer service as assigned via Service Now ticketing system.
- Log all service desk calls, incidents, and requests into the Service Now ticketing system.
- Follow up on outstanding issues and with users regarding status and closure of incidents/requests.
- Maintain communication with users on operational and production problems.
- Support user profile management, account provisioning, password resets, and permissions through Active Directory.
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