HMIS: Project Manager

Overview

About Bitfocus

At Bitfocus, our mission is simple but ambitious: help end homelessness. We do that by building and supporting Clarity Human Services — the technology that powers communities across the country in their work to connect people experiencing homelessness with the resources they need.

We are a team that leads with care, innovates with insider knowledge, and believes deeply in the power of community — because those aren't just values on a wall, they're the foundation of the work we do every day. We take pride in what we build, support one another through the hard problems, and embrace smart risks in service of meaningful impact.

If you're someone who wants their work to matter — and wants to grow alongside a team that's genuinely committed to getting this right — we'd love to have you.

We are looking for a motivated and detail-oriented Project Manager to join our Professional Services team. In this role, you'll help communities address homelessness by supporting the implementation, configuration, and integration of Clarity Human Services — our software platform.

This role sits on a defined PM career track with clear growth toward subject-matter expertise in coordinated entry, data migration, interoperability, and the Customer Portal. We're looking for someone who is ready to grow, whether you're earlier in your PM journey or bringing existing experience into a new domain.

The Professional Services (PRO) team offers consulting, analytical, and implementation support services to help communities build effective homeless response systems. Our team members are generalists who develop deep expertise over time, working across:

• Project planning and customer onboarding
• Coordinated entry system design and configuration
• Software configuration and development requirements
• Data analytics and data quality
• HUD HMIS compliance

• Manage and support projects related to coordinated entry, data migration, the Client Portal, and interoperability — keeping work on track against timelines, budgets, and customer expectations.
• Coordinate with stakeholders to understand their needs and business processes, translating them into functional solutions within Clarity Human Services.
• Identify and flag risks early
  , escalating challenges proactively and proposing solutions before they become problems.
• Facilitate and attend meetings with customer and community stakeholders, maintaining strong relationships and providing clear project updates.
• Create clear documentation
  , including workflow summaries, SOWs, work plans, configuration logs, and training materials.
• Develop and deliver presentations
  , including software demonstrations, for both remote and in-person audiences — including non-technical stakeholders.
• Collaborate across departments to coordinate resources and ensure project needs are met.
• Stay current on industry trends in homeless response systems and technology, bringing relevant insights back to the team.

• You're running your own stakeholder meetings with confidence, keeping conversations focused and productive.
• Your project documentation — work plans, configuration logs, meeting summaries — is clear enough that a teammate could pick up where you left off without asking questions.
• You're flagging risks before they become problems, not after.
• Customers feel informed and supported throughout their projects, even when things get complicated.
• You're starting to develop a point of view on coordinated entry, data migration, or interoperability — and contributing that perspective in team conversations.
• You've moved from learning the tools to helping shape how we use them.

• Project Management Fundamentals: Foundational experience tracking project tasks, progress, deliverables, and coordinating stakeholder communication.
• Cross-Team Coordination: Ability to work across departments, align resources, and assign tasks effectively to keep projects moving.
• Organization: Excellent organizational skills with the ability to manage multiple projects simultaneously and shift priorities as needs evolve.
• Communication: Strong…