Manager of Identity & Access Management; IAM), Information Technology R0150521

Position Overview

Manager, Identity & Access Management (IAM) – Information Technology (R0150521)

The Manager, Identity & Access Management (IAM) provides leadership, strategic direction, and operational oversight for the university’s identity platforms and services. The manager leads a team of IAM engineers/analysts responsible for account lifecycle, authentication, single‑sign‑on (SSO), multi‑factor authentication (MFA), access management, directory services, and integrations that enable secure, seamless access to campus systems. Core platforms include Okta (preferred/primary IdP), Active Directory/Azure AD, LDAP, and related middleware and automation tooling.

This role is accountable for team management and development, service design and continuous improvement, vendor and stakeholder management, and delivery of identity projects that align with institutional strategy. The manager partners closely with Enterprise Applications/People Soft, campus business units, and OIT teams to ensure reliability, security, and usability of identity services.

• Budgeting input, capacity and road‑map planning, metrics and reporting, incident and change management, and compliance with applicable policies and regulations (e.g., FERPA/GLBA).
• Lead, coach, and develop staff; foster an inclusive, collaborative culture and cross‑unit teamwork.
• Plan and deliver complex, multi‑stakeholder projects; set measurable objectives and KPIs.
• Translate between technical and functional audiences; produce clear documentation and operational runbooks.
• Analyze data to drive process improvement; define and report service and risk metrics.
• Advanced troubleshooting of identity platforms and integrations; automation/scripting for routine tasks.
• Customer‑first approach: listening to understand needs, solving problems with urgency, providing clear and timely updates, and remaining approachable, respectful, and team‑oriented.
• Streamline identity workflows, coordinate across teams, and use knowledge of UNLV operations to anticipate needs.
• Monitor measurable outcomes such as reduced account‑provisioning time, increased SSO/MFA adoption, improved MFA user‑satisfaction scores, and consistently high service availability.

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, Higher Education Administration, or a related field.
• Minimum 5 – 7 years progressive experience engineering/operating IAM platforms (enterprise IdP/SSO, directories, MFA, lifecycle automation).
• At least 3 years of team leadership experience with responsibility for people management and project delivery.
• Credentials must be obtained prior to the start of employment.

• Experience working in a higher education environment.
• Experience coordinating with Enterprise Applications (e.g., People Soft) and NSHE/System partners.
• Master’s degree in Computer Science, Information Systems, Cybersecurity, or a related field.

Required Knowledge:

• Deep understanding of Identity & Access Management concepts and architectures, digital identity lifecycle, and data security practices.
• Expert knowledge of IdP/SSO, MFA, and directory services; protocols and standards including SAML, OIDC/OAuth2, SCIM, LDAP, and certificate management.
• Working knowledge of budgeting, vendor management, and higher‑education governance/compliance (e.g., FERPA/GLBA).
• Familiarity with ITSM/ITIL and change/problem management.

Preferred Knowledge:

• Experience with Okta as primary enterprise IdP (workforce identity) including lifecycle, access policies, and modern app integrations; experience with Azure AD/Entra .
• Experience with identity governance & administration (IGA) concepts and access reviews/recertifications.

Required Skills:

• Plan and deliver complex, multi‑stakeholder projects; set measurable objectives and KPIs.
• Lead, coach, and develop staff; foster an inclusive, collaborative culture.
• Translate between technical and functional audiences; produce clear documentation and operational runbooks.
• Analyze data to drive process improvement; define and report service and risk metrics.
• Advanced troubleshooting of identity…