Manager of Identity & Access Management; IAM), Information Technology R0150521

Position: Manager of Identity & Access Management (IAM), Information Technology [R0150521]
The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:

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Job Description

The University of Nevada, Las Vegas invites applications for Manager of Identity & Access Management (IAM), Information Technology [R0150521].

ROLE of the POSITION

The Manager, Identity & Access Management (IAM) provides leadership, strategic direction, and operational oversight for the university's identity platforms and services. The manager leads a team of IAM engineers/analysts responsible for account lifecycle (joiner/mover/leaver), authentication and single sign-on (SSO), multi‑factor authentication (MFA), access management, directory services, and integrations that enable secure, seamless access to campus systems. Core platforms include Okta (preferred/primary IdP), Active Directory/Azure AD, LDAP, and related middleware and automation tooling.

This role is accountable for team management and development, service design and continuous improvement, vendor and stakeholder management, and delivery of identity projects that align with institutional strategy. The manager partners closely with Enterprise Applications/People Soft, campus business units (e.g., HR, Registrar), NSHE collaborators, and OIT teams to ensure reliability, security, and usability of identity services. Responsibilities include budgeting input, capacity and road‑map planning, metrics and reporting, incident and change management, and compliance with applicable policies and regulations (e.g., FERPA/GLBA).

Customer Service Expectations:
This role advances UNLV's digital transformation strategy by delivering secure, frictionless, and accessible access to academic, research, and administrative systems and directly supporting student success, faculty innovation, and research collaboration. The manager maintains a customer-first approach in all duties: listening to understand needs, helping customers solve problems with urgency, providing clear and timely updates, and remaining approachable, respectful, and team-oriented.

Emphasizing frictionless authentication and support, the manager streamlines identity workflows and takes ownership of inquiries and assignments, coordinating across teams to resolution and using knowledge of UNLV operations to anticipate needs. Measurable outcomes include reduced account-provisioning time, increased SSO/MFA adoption (including research platforms), improved MFA user-satisfaction scores, and consistently high service availability.

PROFILE of the OFFICE OF INFORMATION TECHNOLOGY

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV's broad community with empathy, which is a key to our success.

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

MINIMUM QUALIFICATIONS

This position requires an earned Bachelor's degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) in Computer Science,…