IT Support Technician II

The IT Support technician II provides hardware and software support to users of the company’s personal computers and local area network. Focuses on hardware, operating system, connectivity, technical and support issues.

• Responsible for installing, maintaining, and troubleshooting hardware and software for computers.
• Responsible for Active Directory User provisioning and de-provisioning
• Relies on experience and judgment to resolve technical support calls and emails.
• Provides technical assistance to the users/staff in a timely and efficient manner.
• Troubleshoots PC related problems, analyzes potential solutions and implements a solution that best fixes any problem. Provide support to IT Support Technician I.
• Follows LAN, WAN and/or network policies, procedures and standards to troubleshoot network-related issues.
• Performs basic Windows administrative tasks, including user and computer account maintenance and securing network files, folders and network shares. Assists in the process of evaluating and recommending new hardware and software applications.
• Responsible for maintaining conference room audio/video equipment.
• Removes, installs, and patches software as appropriate. Replaces critical hardware components as needed. Performs assigned hardware and software deployments.
• Provides end-user training on the use of the computer.
• Maintains documentation for hardware/software installations, networking devices – computers, printers, mobile phones, etc.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.

• High School Diploma or equivalent required.
• Associate’s degree with experience in a computer help desk environment or the equivalent combination of formal education, training and experience is required.
• 3 years’ experience in a fast-paced technology environment
• Experience in supporting a web-based software applications
• Experience in a help desk setting
• Active Directory Account Administration
• Desktop and client management through tools such as SCCM, Dell KACE, GFI Lansweeper
• IT Asset Management and tracking experience
• Apple iOS, Android OS, and general mobile device provisioning experience
• Microsoft Office Suite installation and troubleshooting skills