REVISED** Director of Client Services, Information Technology R0150618

Job Overview

University of Nevada, Las Vegas invites applications for Director of Client Services, Information Technology [R0150618].

The Director of Client Services provides strategic leadership and operational oversight both within the Client Services unit and across the Office of Information Technology (OIT). The Director drives the execution of the strategic vision for the unit in alignment with the mission of OIT and the university. This position is responsible for developing operational policies that complement university, NSHE, state, and federal regulations, and for making high-level programmatic and financial decisions that address current and emerging campus needs.

The Director of Client Services leads the strategic vision and operational excellence for desktop/endpoint support services, computer lifecycle services, help desk services, application support services, cloud collaboration suite services, campus  services, account and access services, client‑facing initiatives, and support for distributed IT. This leadership includes developing and maintaining operational processes within accepted standards and best practices, ensuring compliance with OIT and campus policies, and driving continuous improvement through data‑driven decision‑making.

The Director is actively involved in university‑level strategic planning, IT governance, and potentially NSHE technology groups. This position facilitates diverse work groups, meetings, and committees to further organizational, university, and NSHE goals. The Director ensures that Client Services operates as a highly effective, customer‑focused organization that exemplifies OIT values and maintains strong collaborative relationships across the campus community and within the Nevada System of Higher Education.

Customer Service Expectations:
This position is responsible for maintaining a customer‑focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team‑oriented; take ownership of inquiries and assignments;

provide updates for customers; and be familiar with the basic operations of the university in order to better understand customer needs.

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. As a partner in teaching, learning, research, and administration at a Top‑Tier university, we seek team members who value innovation, collaboration, and excellence. We believe that each person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is key to our success.

Credentials must be obtained prior to the start of employment.

• Education
  • Required:
    
    An earned Bachelor’s degree from an accredited college or university recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).
  • Preferred:
    An earned Master’s degree from an accredited college or university recognized by the United States Department of Education and/or the CHEA.
• Experience
  • Required
    • Minimum 5 years of senior leadership experience (supervision & management) to include managing complex information technology services.
    • Demonstrated experience in strategic planning, budget management, and leading organizational change.
    • Proven track record of successful collaboration with senior leadership.
  • Preferred
    • Experience in NSHE system‑wide initiatives or multi‑institutional collaborations.
    • Experience leading IT service transformation initiatives.
    • Background in enterprise service management and ITIL frameworks.

The incumbent must have specific knowledge, skills, and abilities in the following areas.

• Knowledge
  • Required – Emerging Technologies
    • Prov…