Desktop Support Technician

Fusion HCR is Hiring!

Position: Desktop Support Technician (Casino Floor)

Location: Las Vegas, NV (Onsite – Casino Environment)

Type: 3-Month Contract

Industry: Gaming & Hospitality

Fusion HCR is seeking a hands-on Desktop Support Technician to support a fast-paced casino floor environment for a leading gaming organization. This role requires strong troubleshooting skills across a variety of end-user devices and peripherals, with the ability to work directly in a high-traffic, guest-facing setting.

The ideal candidate is comfortable supporting both back-of-house and casino floor systems, is adaptable, and open to a flexible schedule including weekends and holidays.

• Provide onsite desktop support across casino floor and back-office environments
• Troubleshoot and support desktops, laptops, and user hardware issues
• Support and maintain peripherals including printers,
  embossers
  , scanners, and related devices
• Assist with basic POS system support and connectivity troubleshooting
• Utilize Service Now (or similar ticketing system) to manage and resolve support requests
• Perform basic network troubleshooting, including checking ports, connectivity, and cabling
• Support system setups, moves, adds, and changes (MAC work) across multiple properties as needed
• Travel locally between Las Vegas-area properties when required

• 2+ years of desktop support experience in a professional environment
• Experience supporting hardware including PCs, laptops, printers, scanners, and specialty devices (embossers a plus)
• Basic understanding of POS systems and troubleshooting
• Experience with ticketing systems (Service Now preferred)
• Basic networking knowledge (ports, cabling, connectivity troubleshooting)
• Strong customer service skills with ability to work in a casino floor environment
• Comfortable working a flexible schedule including weekends and holidays
• Ability to travel locally between properties as needed