Help Desk Specialist
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-06-01
Listing for:
CONFLUX SYSTEMS
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Build rapport and elicit incident details from end users.
- Assess severity of issues and categorize and assign accordingly. Route severe incidents according to process.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform post-resolution follow-ups to help requests.
- Develop help sheets and frequently asked questions lists for end users.
- Provide support and training to all end users on computer workstation operation, setup, configuration and other issues.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
- Provision and deprovision of user accounts, systems, applications and network access.
- Complete regular reviews of system users to ensure users are authorized and provisioned properly.
- Perform routine security audits & other external compliance audits for all provisioned user accounts.
- College level coursework in Computer Science or related field and/or 0-3 years equivalent work experience
- Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices
- Experience administering users and computers in a complex enterprise environment
- Able to read and understand technical manuals and procedural documentation
- Strong written and oral communication skills and effective interpersonal and relationship-building skills
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
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