Supply Chain Quality Manager, Amazon Key

We're seeking an experienced Supply Chain Quality Manager to oversee Supplier Quality across Amazon Key programs. This role will be responsible for ensuring products are manufactured for quality throughout the entire product lifecycle by establishing goals, monitoring performance, conducting failure analysis, international trade and compliance, and implementing automation.

• Ensure products comply with Amazon's quality, performance, reliability, as well as safety and trade requirements worldwide
• Drive manufacturing excellence through data-driven approaches to identify quality trends, predict potential issues, and implement preventive measures across supplier networks
• Manage and coach suppliers to improve quality management systems, manufacturing processes and customer satisfaction; utilize AI-powered analytics to provide data-driven recommendations and Supply Chain automation improvement
• Design and operate scalable quality management programs and develop best-in-class processes and systems
• Own Global Field Replenishment Strategy and RMA
• Communicate quality and process requirements effectively to non-technical stakeholders through data visualization and analytical insights

You’ll collaborate closely with cross-functional groups within the Amazon Key (and Ring) organization. The ultimate goal is to ensure our customer received the right product, in the right place, at the right time. Every day will be different and additional responsibilities may be added based on the needs of our customers.

At Amazon Key, our mission is to empower our customers, both businesses and consumers, to easily manage access to their homes and workplaces. As part of the Amazon Devices and Ring team, we’re inventing new devices, software, and services to solve critical access challenges for our customers.

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.