Data Center Technician

Job Overview

The Data Center Technician I is a 24x7x365 market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. Data Center Technician I's must represent Flexential professionally and technically during interactions with customers and internal resources in a calm manner.

• Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
• Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
• Follow ERP and
  escalate to engineering staff in a fast‑paced data center environment.
• Perform physical security walkthroughs, administration of security sign‑in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work locations while enforcing company security standards.
• Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
• Ensure accurate entry of cap labor on timesheets and timely submission of all timesheets.
• Follow Flexential cabling standards, audit, documentation, and report completion under guidance from senior team members.
• Handle hardware installations, maintenance requests, and ticket updates within Service Now and other systems.
• Maintain data center cleanliness and organization, inventory of tools and equipment, and support shipping/receiving processes.
• Work on common hardware upgrade/replacement requests and identify information for complex remote‑hands requests.
• Perform common maintenance/PRJ tasks after guidance from a local project coordinator.
• Identify physical layer problems through testing of cables, power supplies, and power strips.
• Install hardware in a cabinet according to best practices and label and document power installed into customer cabinets.
• Operate and document PDU, cable, and cabinet ordering processes.
• Install, label, terminate, test, and troubleshoot cabling consistently.
• Document CLX entries and follow safety and fiber cleaning protocols.
• Read, understand and perform LOA verification.
• Support site safety and emergency readiness efforts.
• Maintain SLA compliance across assigned tasks and document shift activities.
• Complete handoffs to ensure continuity of operations.
• Learn and apply technical operations best practices, seeking guidance from DCT II and III team members.
• Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
• Perform other duties as assigned and contribute to a high‑performing, collaborative, and resilient data center environment.

• Passion for providing a great customer experience.
• Strong verbal and written communication skills.
• Understanding of Windows and Microsoft operating systems.
• Self‑starter, reliable and dependable.
• Strong attention to detail, making and keeping commitments and meeting deadlines.
• High school diploma or equivalent.
• 0‑4 years of experience working within an IT or data center support environment.
• Cross‑team collaboration skills.
• Running cable and climbing ladders.
• Effective response to critical infrastructure emergencies.
• Network/power monitoring capabilities.
• Reliable transportation.
• Ability to learn quickly and apply new knowledge and skills.
• Assess situations and escalates accordingly, following internal procedures.

• 1 year of experience working within an IT or data center support environment.
• Previous NOC/SOC/IOC experience and/or data center experience.
• Familiarity with DS1, DS3, Ethernet and dark fiber circuits.
• Experience with data center infrastructure such as generators, UPS, DC plant, HVAC, and fire suppression systems.
• Ability to read electrical diagrams.
• Basic hardware troubleshooting tasks: replacing hard drives, memory, and motherboards.
• Knowledge of Windows operating systems on PC and server side.
• Ability to climb ladders and…