Field Services Engineer III - Nevada; Las Vegas​/Henderson​/Reno

Position: Field Services Engineer III - Nevada (Las Vegas / Henderson / Reno)
We anticipate the application window for this opening will close on - 11 Jun 2026

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

** A Day in the Life*
* At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 50% of travel to enhance collaboration and ensure successful completion of projects. Candidates local to Nevada are preferred.

In this exciting role as a Field Services Engineer, you will be supporting maintenance and repairs of The  
** Mazor robotic guidance system
** and The  
** O-arm surgical imaging system
** within our Surgical Solutions Portfolio for spinal and cranial procedures.

You'll play a critical role in supporting clinicians and ensuring patients have access to the technology they depend on. When these systems are down, procedures can be delayed and care can be impacted.  
** You are the person who shows up** , diagnoses the issue, and gets things back up and running-often under time pressure and in high-stakes environments.

You'll work hands-on with complex, high-value equipment, requiring strong mechanical and electrical troubleshooting skills to keep systems performing at their best in real clinical environments.

This position covers the  
** Las Vegas / Henderson / Reno areas** . You'll manage your own schedule and prioritize service calls across your territory.

No two days look the same. You might:

+ Travel to a hospital site to troubleshoot a system issue

+ Diagnose faults at the component level and implement a fix

+ Perform preventative maintenance to avoid future disruptions

+ Work directly with clinical staff to understand problems and restore functionality

** Key Responsibilities*
* -    Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.

-    Installs, operates, maintains, repairs, and modifies equipment on designated equipment.

-    Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.

-    Analyzes and evaluates products and related performance.

-    Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.

-    Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.

-    Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.

-    Provide testing and validation support to the manufacturer's organization, as applicable.

-    Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

** Must Have:

Minimum Requirements *
* -    High School Diploma or equivalent required

-    4 years technician, clinical field service or clinical customer support experience.

** Nice to Have*
* -    Bachelor's degree in Bioengineering, engineering or technology field.

-    Previous experience as Technician/Field Services within medical device industry.

- Experience with orthopedic anatomy, surgical protocol and medical terminology.

-    Ability to troubleshoot with technical skills, creativity and high discipline.

-    Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)

-    Ability to read and understand schematics and engineering drawings.

-    Familiar with the FDA 21 CFR, CGMP for Medical devices.

-    Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.

-    Responsive problem solver and action oriented in resolving customer issues and meeting…