Advanced Systems Implementation Specialist

Position Summary

Provide advanced level software training services in-person, onsite at client locations, via virtual classrooms, and through development of electronic training materials to L&W customers and internal employees, and give recommendations on system utilization and efficiencies.

Training services include, but are not limited to, supporting customers and employees with effective use of L&W enterprise software solutions.

• Work with suite of Gaming Systems products focusing on L&W casino systems data analytics products.
• Understand complex information related to features and functions of L&W Systems products and develop and deliver related training curriculum to ensure clients can effectively use and gain expected value from the suite of products.
• Read, analyze, interpret, and apply current and future systems training, installation, and user guide documentation specific to L&W products and interfaces supported by the training department.
• Create, update, and maintain learning materials such as training agendas, course curriculums, job aids, training videos, PowerPoint presentations, user manuals, business process workflows, learning guides, quick reference guides, sign‑in sheets, evaluations and other related training materials for classes.
• Conduct and interpret business and gap analysis; document and translate business processes into software functionality.
• Configure L&W systems and customize test scripts to fit casino business practices.

• Master’s Degree (or foreign equivalent) in Computer Information Systems or related field.
• 12 months’ experience as a Test Manager‑I, Senior Advanced Product Manager, or similar role.
• 12 months’ experience (can be concurrent) with: ETL processes, SSIS, advanced SQL, data integration across cloud-based and on-premises environments.
• Experience with data modeling, OLAP, and multidimensional design to develop custom KPIs for casino gaming analytics, including descriptive and cohort analysis.
• Knowledge of machine learning fundamentals for incorporating predictive analytics into BI solutions.
• Proficiency with Tableau and data visualization principles, designing Tableau data models, and creating analytical dashboards tailored to the casino industry.
• Experience with software development life cycles and quality assurance phases.
• Installing, configuring, troubleshooting, and integrating software platforms, and providing remote training to clients across multiple regions.

Qualified applicants should contact , referencing Job #.

Employer:

LNW Gaming, Inc.

Location:

Las Vegas, NV – Onsite within Clark County.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability or any other protected class.

For equal employment opportunity rights under the law, please view the EEOC poster.