Desktop Support Technician

We are seeking a Desktop Support Technician with hands‑on experience to provide onsite technical support across multiple nearby locations. This role is ideal for a customer‑focused IT professional who enjoys working directly with end users and resolving technical issues in a fast‑paced environment.

• Provide onsite desktop support for end users across multiple locations within a close geographic area
• Troubleshoot and resolve hardware, software, and connectivity issues in Windows 10 environments
• Perform system imaging, device refreshes, and migrations to support ongoing IT initiatives
• Diagnose basic network issues, including internet outages and connectivity problems, and take appropriate troubleshooting steps
• Install, configure, and support desktops, laptops, and peripherals
• Deliver excellent customer service by clearly communicating technical solutions and guiding users through issue resolution
• Document and track incidents and service requests in a ticketing system and elevate issues when needed

• 2+ years of hands‑on desktop support or IT support experience
• Strong working knowledge of Windows 10 environments
• Basic understanding of networking concepts and troubleshooting (connectivity, outages, etc.)
• Experience with imaging, device refresh, and migration projects
• Proven ability to troubleshoot and resolve end‑user technical issues efficiently

• Excellent customer service and interpersonal communication skills
• Ability to explain technical concepts to non‑technical users
• Strong problem‑solving and troubleshooting mindset
• Ability to manage workload across multiple locations and prioritize tasks effectively
• Reliable, self‑motivated, and team‑oriented

• Schedule:
  
  Sunday – Thursday, 8:00 AM – 5:00 PM (1‑hour lunch)
• Type: 6‑12 month contract‑to‑hire
• Travel:
  Local travel between nearby sites required (all within ~10 miles)
• Requirements:
  Valid driver's license and reliable transportation

Contract to Hire position based out of Las Vegas, NV.

The pay range for this position is $21.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Las Vegas, NV.

This position is anticipated to close on Jun 6, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.