Lead Mission Control Technician

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

As a Lead Mission Control Technician, you will support the monitoring, investigation, and resolution of network and infrastructure events across Switch environments. This role exists to ensure system integrity, rapid incident response, and consistent service delivery for mission-critical operations.

You will act as a lead technical resource, guiding incident response, supporting customer issues, and mentoring team members while maintaining accountability for event resolution and operational standards.

Serve as the primary point of contact for event and incident investigations

Monitor infrastructure systems and respond to alerts in real time

Investigate, diagnose, and coordinate remediation of system and network issues

Create, manage, and track incident tickets from initiation through resolution

Perform approved configuration tasks (e.g., port activation, circuit updates, MAC clearing) in accordance with security policies

Communicate with network carriers and vendors to resolve connectivity issues

Document incidents, actions taken, and resolution outcomes clearly and accurately

Provide customer-facing support for network and infrastructure issues

Guide escalation and notification processes using sound judgment

Perform quality control audits on tickets, incidents, and team workflows

Assist in training and onboarding new team members

Serve as a subject matter expert and provide guidance to technicians

Contribute to process improvements, tool optimization, and policy development

Act as interim incident manager during high-impact events

You remain calm and effective during high-impact incidents

You communicate clearly with technical teams and customers

You take ownership of incidents and drive them to resolution

You apply structured troubleshooting and escalation practices

You support team development through guidance and feedback

You maintain strong attention to detail in documentation and execution

You operate effectively in a fast-paced, 24/7 environment

Required:

2+ years of experience in IT, networking, or data center operations

1+ year of experience in a technician role with demonstrated performance and progression

Strong understanding of network fundamentals and troubleshooting techniques

Knowledge of OSI model and layered troubleshooting approaches

Familiarity with data center infrastructure and cabling standards

Experience with incident tracking and ticketing systems

Strong communication and problem-solving skills

Preferred:

Certifications such as CompTIA Network+, CCST, or CCNA

CompTIA A+ or Security+

Experience with network monitoring tools (e.g., Syslog, Logic Monitor)

Experience with terminal access tools (e.g., SSH, PuTTY)

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company

Generous Benefits Package – Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more

This is more than a job—it’s a mission. If you’re ready to lead incident response and support mission-critical infrastructure operations, we want to hear from you.

Apply Now and Let’s Build the Future Together.