IT Technician , Information Technology R0150732

Position: IT Technician 4, Information Technology [R0150732]
## IT Technician 4, Information Technology [R0150732]Apply locations:
UNLV1-Main Campus, Las Vegastime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 12, 2026 (14 days left to apply) job requisition :
R0150732

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:
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** Job Description
** The University of Nevada, Las Vegas invites applications for
** IT Technician 4, Information Technology [R0150732].
**** ROLE of the POSITION
** The IT Technician 4 provides Help Desk support, providing a range of assistance to customers regarding technical needs and usage.
** IT Technician 4 Class Specification 7.935
**** Class Concept
** Under limited supervision, incumbents perform advanced journey level duties and may serve as a project leader or lead-worker and provide training to IT Technicians at the same level or lower. For Network Operations and Support positions, this level may be used as either a trainee for the next level in the series, or as a permanently allocated sub-journey level.
** Specialty Area
** Help Desk Support:
Incumbents monitor help desk user support and ensure all calls are recorded and tracked using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; assist with logon/logoff procedures for mainframes, servers, and the network; determine the nature of outages and contact the appropriate person or company; post changes to the intranet and recognize proper web formatting;

and clone or restore personal computer (PC) images. Typical tasks include restoring applications and data from backup media; assisting users with network, application, system, or local hardware problems, accessing the mainframe or departmental servers; opening backup drives and releasing damaged media; instructing users on PC operation and faults including connections and peripherals; assisting IT staff with installations or resolutions as required;

and identifying Internet protocol (IP) addresses for failed network connectivity issues.
*
* Duties include:

*** Help Desk Support – provide/monitor phone support for faculty, staff and students, resolve general technology needs, help with use, error resolution, password resets, and service request coordination, referral and escalation. Document all requests, work, and related communication in the IT ticketing/service management tool.
* Field Support – install software, resolve general desktop issues, assist with network connections both wired and wireless, serve as a single point to coordinate IT support between departments.
* Account Administration – coordinate account creation, deletion and modification; assist with logon/logoff procedures for mainframes, servers, and the network.
* Ticket Tracking, Review, and Follow Up – review service requests, conduct customer call back activities, provide follow-up services, update service tickets, and, where appropriate, take corrective action.
* Implementation Assignments - testing, documentation, etc. of new or changed services, tools, or applications.
** PROFILE of the OFFICE OF INFORMATION TECHNOLOGY
** With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value…