IT Help Desk Technician - MacOS and Apple

IT Help Desk Technician I - MacOS and Apple

Location:
Las Vegas, NV only. Daily onsite requirement

The IT Help Desk Technician I provides first-level technical support to Switch team members, with a strong focus on supporting Apple/macOS environments. This role focuses on resolving common hardware, software, and access issues, following established procedures, and escalating issues when needed. You will support day-to-day IT operations that keep the business running. This is an on-site role based in Las Vegas.

• Provide first-level technical support by phone, ticketing system, and remote tools
• Troubleshoot macOS, Apple hardware, email, and application issues, along with Windows systems as needed
• Monitor the help desk queue and resolve tickets based on priority and order received
• Escalate issues that fall outside documented procedures or access levels
• Set up and deploy Apple devices (Mac Books, iMacs), peripherals, and standard software
• Configure and support Windows workstations as part of a mixed-OS environment
• Create, modify, and disable user accounts in Active Directory (or equivalent directory services)
• Assist with employee onboarding and offboarding IT tasks, including Apple device provisioning
• Document issues, resolutions, and internal procedures in the ticketing system

• Follows documented processes and asks for help when needed
• Communicates clearly and professionally with internal customers
• Takes ownership of assigned tasks and follows through
• Works well as part of a support team
• Pays attention to detail when documenting work and configuring systems
• Provides consistent, reliable customer service

• Hands‑on experience supporting macOS and Apple hardware (required)
• Experience in mixed environments supporting both macOS and Windows systems (preferred)
• Familiarity with device management tools (e.g., Jamf, Intune, or similar) is a plus
• Basic knowledge of Active Directory or identity management systems
• Experience using a help desk ticketing system
• Ability to troubleshoot common hardware and software issues across platforms
• CompTIA A+ certification strongly preferred
• Additional certifications such as Apple (ACSP), Network+, Security+, ITIL, or Microsoft are a plus
• Valid driver’s license and reliable transportation for on‑site work
• 2+ years of experience in an IT support or help desk role

A Culture of Karma – We are self‑motivated by karma, ensuring our actions contribute to a positive, supportive and forward‑thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in‑office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!