IT Support Technician

About Spring Mountain

Begin with a diamond in the rough, extend it, shape it, and polish it into one of the finest road courses in the world. Owners John Morris and Brad Rambo wanted a place where family, friends, and colleagues would enjoy time spent both on and off the track. Morris and Rambo purchased the facility in 2004, with a 2.2-mile track and two storage tents situated on 193 acres.

Spring Mountain Motor Resort and Country Club is now the longest racetrack in North America and second-longest in the world at over 9-miles across its 933 acres. It is much more than a racetrack, it is the ultimate driver’s paradise, where anyone can enjoy the wonder of motorsports just outside the neon of Las Vegas. Whether guests visit the facility as members or as driving students associated with our OEM sponsored programs, we strive for their customer experience to be second to none.

As Spring Mountain continues to expand, finding employees who believe in our vision is imperative. It is through a dedicated team effort that we have achieved success and continue to grow. It is important that our employees share a passion for excellence and a commitment to our customers. Together, we strive to innovate, excel, and provide unparalleled experiences for our guests, ensuring that Spring Mountain remains at the forefront of the motorsports community.

This IT position provides technical support to the entire company under the direct supervision of the IT Director. You will work as part of a help-desk operation handling day-to-day support requests, hardware deployments, network and camera cabling, and infrastructure maintenance. You will answer user questions, train users on basic system and computer functions, address system and user issues, and resolve problems in a timely and professional manner.

The ideal candidate brings 1–3 years of real-world IT experience and can hit the ground running on support tasks while growing into deeper infrastructure responsibilities over time.

• Serve as the first point of contact for end-user support across the organization, resolving hardware, software, and connectivity issues in a timely and professional manner
• Build, configure, image, and deploy Windows desktops and laptops to department specifications
• Perform hardware repairs and upgrades on desktops, laptops, and peripheral equipment
• Terminate and test CAT6 cabling and support fiber optic network infrastructure across multiple buildings
• Install and support IP security cameras, NVRs, and related surveillance equipment
• Install and maintain network equipment including switches, access points, and patch panels
• Support and troubleshoot network printers, point-of-sale systems, and VoIP phones
• Assist the IT department with infrastructure projects, system deployments, and ongoing maintenance

• High school diploma or equivalent
• Valid driver’s license; must be 21 years or older to drive off property
• Strong verbal and written communication skills
• Ability to maintain clear documentation of work performed, configurations, and procedures
• Demonstrated ability to multi-task, prioritize, and make sound decisions in a fast-paced environment
• Ability to work efficiently and thoroughly, both independently and as part of a team
• Comfortable working from ladders, elevated platforms, and in the physical conditions described below

• 1–3 years of experience in an IT support, helpdesk, or technician role
• A+ certification or equivalent practical knowledge
• Familiarity with Windows workstation deployment and troubleshooting
• Experience with basic networking concepts: TCP/IP, DNS, DHCP, VLANs, Wi‑Fi
• Hands‑on experience with structured cabling (CAT5/CAT6 termination and testing)
• Exposure to IP camera and/or access control systems
• Experience with Microsoft 365 and domain administration is a plus
• Familiarity with IT ticketing systems and remote monitoring/management tools is a plus
• Point of Sale device/system experience
• Strong problem‑solving skills and the ability to work independently
• Interpersonal skills with a focus on rapport‑building, listening, and questioning