IT Support Specialist

IT Support Specialist# IT Support Specialist Corp TSG - Las Vegas, NV 89169## Overview Position Type Full Time Job Shift Any Education  Level Not Specified Category Information  Technology## Description
** Information Technology Support Specialist – TSG
** The Siegel Group (TSG) is a seasoned real estate investment and management firm known for revitalizing under-performing properties in sectors like multifamily and extended-stay. With over two decades of experience, TSG enhances property values through its comprehensive in-house teams, focusing on urban areas with growth potential. TSG consistently aims to exceed its high standards of excellence, contributing significantly to urban revitalization.
** Role Summary
** We are looking for a top-notch IT Support Specialist to join the IT department at an established, nimble, fast-moving company. A comprehensive compensation plan includes medical insurance, mobile device, and mileage allowance. Daily activities require an individual to be capable of handling both routine and complex troubleshooting activities: working in office, utilizing remote diagnostics, or jumping in the car to head to a site.

This is a critical position that requires interaction with internal customers, Senior level executives, outside vendors.
** Responsibilities
* ** On a day-to-day basis, the technician’s responsibilities will be to provide technical support and troubleshooting network, desktop, and/or systems hardware and software.
* Screens and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems in our corporate office, hotels, and flexible stay apartment buildings.
* Malware/Virus troubleshooting and resolution
* Install, configure and upgrade computer hardware and software.
* Provides end-user software troubleshooting and support.
* Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions.
* Provides on-boarding processing to include Active Directory account creation; distribution list association; iPhone configuration; and Office
365 and network accounts.
* Participates in the administration of e-mail systems.
* Provides phone, helpdesk, and onsite support for local and remote users.
* Maintains current knowledge of relevant technologies as assigned.
* Participates in special projects as required.
** Qualifications
* ** Associate degree in Computer Science or related field from an accredited college or university; 3+ years' moderate to complex experience troubleshooting and maintaining desktop systems and peripherals. Equivalent combinations of education and experience may be considered.
* Network certifications are a plus.
* Other Technology certifications a plus
* Demonstrates professional writing skills; verbal communication; is comfortable in a multi-tasking; fast paced work environment. Possesses the ability to communicate technical knowledge in layman terms; to work independently; is aggressively motivated in the pursuit of knowledge and is selflessly team oriented.
* Must be in good standing with DMV and have valid driver's license.
* Knowledge and experience in:
* Windows 7-10
* Active Directory Administration Router, firewall, and switch configuration and troubleshooting
* LAN, SDWAN, VoIP, DHCP and DNS configuration and troubleshooting
* POTS and low voltage cabling
* Punch-down of 66 and 110 blocks
** Physical Demands
*** This job requires the employee to regularly talk and hear. The employee is often required to stand, walk, bend, kneel, stoop, crouch, crawl, lift, balance, push, pull, and climb.
* The employee must frequently lift and/or move items over 50 pounds.
* This job requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
* Must be able to stand or sit for extended periods of time
* Must be able to drive to client locations.

For the right candidate, there is tremendous opportunity to grow in this company. We are in a growth mode. That means it's a fast-paced environment and opportunities will grow as the company does.

This is a full-time position. 8am-5pm, 40 hours per week. On call on rotation. Must be willing to travel out of state (10%), and work overtime when necessary.

Compensation commensurate with experience.
* We are an Equal Opportunity Employer committed to creating an inclusive and welcoming workplace for all employees and applicants. We participate in E-Verify to confirm authorization to work in the United States.
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