Technical Support - Information Technology; On-Site

Position Overview

The primary responsibility of the Technical Support Level I is to troubleshoot and assist internal and external guests over the phone, monitor systems located in the Computer Room, and maintain documentation. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

• Provide PC & iSeries related technical assistance for departmental users.
• Assist tower guests connecting to in-house High-Speed Internet.
• Comply with logging and database requirements.
• Document tickets accurately and troubleshoot effectively.
• Make every effort to assist callers over the phone.
• Maintain a flexible schedule for mandatory meetings or emergency shift adjustments.
• When absent, the AS400 Assistant Operations Manager will reassign responsibilities to an available Technical Support I technician.
• Suggest new products, services, technology, and processes to maintain VCR’s competitive position and anticipate changing customer needs.
• Assess, evaluate, and review technical operations to organize repairs or troubleshooting and provide direction on work, tasks, or processes in accordance with company guidelines.
• Adhere to the company’s third‑party representation philosophy, policies, legal requirements, and collective bargaining agreements.
• Observe safety as an essential function of the job.
• Maintain consistent and regular attendance.
• Perform other related duties as assigned.

• 21 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Ability to obtain and maintain Nevada Gaming Control Board Registration and any other required certification or license.
• Minimum 2 years of intermediate to advanced PC computer experience, including MS Office applications.
• Proficiency in troubleshooting and deducing PC related challenges.
• iSeries or AS/400 experience and A+ certification.
• Excellent communication skills and polite, professional telephone etiquette.
• Clear, effective verbal and written communication in English.
• Strong interpersonal skills to communicate effectively with guests and team members from diverse backgrounds.
• Flexibility to work varied shifts, including nights, weekends, and holidays.

All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members must observe the Company’s standards, work requirements, and rules of conduct.

• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Walk, stand, stretch, bend, and kneel for prolonged periods.
• Work in a fast‑paced and busy environment.
• Work indoors and be exposed to environmental factors such as CRT, noise, dust, and cigarette smoke.