Campus Relations Specialist, UNLV Enrollment Management, Campus Relations and Visitor Experienc

Campus Relations Specialist – UNLV Enrollment Management, Campus Relations and Visitor Experience

Reports to the Assistant Director of Campus Relations. The Campus Relations Specialist (CRS) provides direct support to students, guests, and staff via chat, text, phone, and in-person interactions. The role creates and curates knowledge articles and chat utterances, improving machine learning and agent knowledge for all outreach channels.

• Provide accurate, concise responses to inquiries through chat, text, phone, and in-person communication.
• Research account activities, notes, and campus resources to troubleshoot issues and provide support documentation.
• Escalate complex or unresolved issues to appropriate offices while documenting interactions.
• Manage multiple support requests simultaneously and prioritize tasks effectively.
• Maintain up‑to‑date knowledge of campus programs, policies, and systems (CRM, SIS, etc.).
• Adapt to technology trends and recommend tech‑savvy solutions.
• Collaborate with the Campus Relations team to improve guest service and support processes.

• Bachelor’s degree from an accredited institution.
• 1–3 years of related professional experience.
• Familiarity with CRM, SIS, and campus systems; ability to quickly learn new platforms.
• Strong written and verbal communication skills and customer‑service orientation.

• Master’s degree or equivalent advanced experience.
• Prior experience in higher‑education student services or campus relations.
• Background in machine learning support or knowledge‑management systems.

The Campus Relations Specialist will support diversity, equity, and inclusiveness, demonstrating the university’s core values and Rebel spirit.

Salary:
Competitive with similar institutions; contingent on funding.

• Paid time off, sick leave, and holidays.
• Comprehensive health insurance (medical, dental, vision).
• Retirement plans and voluntary benefits.
• No state income tax.
• Tuition discounts for students, spouses, domestic partners, and dependents.
• Employee recognition, wellness programming, and career‑advancement opportunities.
• Rebel Card discounts, athletics ticket discounts, and purchase‑program discounts.

The University of Nevada – Las Vegas (UNLV) is committed to providing a workplace free of discrimination based on age, disability, gender, military status, sexual orientation, gender identity, race, religion, and other protected classes. UNLV encourages women, minorities, and veterans to apply.

UNLV does not discriminate on the basis of sex in any educational program or activity. Applicants for admission and employment are protected under Title IX.

Submit a letter of interest, comprehensive resume, and contact information for at least three professional references. Applications must be submitted electronically through Workday. The posting closes on 12/31/2026.

This position may require a criminal background check and the ability to meet driving requirements during employment.