Senior Manager – Hospitality
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-06-13
Listing for:
Radiant Systems Inc
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Analyst, Systems Administrator
Job Description & How to Apply Below
Title: Senior Manager – Hospitality Applications
Location: Las Vegas, NV
Duration: Full Time
Position SummaryWe are seeking a Senior Manager, Hospitality Applications to lead a team responsible for supporting critical hospitality technology platforms across hotel operations. This role combines technical leadership with people management and is ideal for a hands‑on leader who can mentor teams, manage escalations, and contribute to complex technical initiatives when needed.
This is not a traditional management‑only role. The successful candidate will be expected to provide leadership and guidance while maintaining a strong understanding of hospitality application environments and operational support processes.
Key Responsibilities- Lead, mentor, and develop a team of hospitality application professionals.
- Provide technical leadership and support for critical hospitality systems.
- Manage escalations, incident resolution, and production support activities.
- Partner with business stakeholders to ensure application stability and operational effectiveness.
- Support project delivery, system enhancements, upgrades, and implementations.
- Assist with high-priority issues and critical production incidents when required.
- Drive continuous improvement initiatives across support processes and service delivery.
- Collaborate with vendors and internal technology teams.
- Manage Service Now-based incident, change, and problem management processes.
- Ensure application support aligns with business objectives and operational requirements.
- 5+ years of leadership experience managing technical or application support teams.
- Experience mentoring, coaching, and developing technical staff.
- Strong background supporting hospitality technology applications.
- Experience managing production support, incident management, and application operations.
- Working knowledge of Service Now or similar ITSM platforms.
- Understanding of IBM iSeries / AS400 environments and their interaction with business applications.
- Strong communication and stakeholder management skills.
Experience supporting one or more of the following:
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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