Data Manager

Department

Ticketing & Box Office

Director, Ticketing Operations

Exempt, Full-Time

Fully Onsite | The Smith Center for the Performing Arts

Application and Data Manager

Tessitura experience is required
. Candidates must have direct, professional experience using the Tessitura CRM platform to be considered for this role.

The Application and Data Manager will play a critical role in supporting the organization’s strategic use of arts enterprise software (Tessitura) and data analytics. This position ensures the effective utilization of Tessitura across departments; develops and maintains custom reports and dashboards; performs ongoing data management; and provides system support. The role requires exceptional interpersonal skills, with the ability to work collaboratively across departments by offering guidance on best practices, troubleshooting issues, and providing staff training to optimize the use of Tessitura and its integrated applications.

The ideal candidate must be a self-starter who works autonomously, exercising independent judgment. They should be an experienced Tessitura power user with a strong understanding of data analytics, reporting, and data management best practices, committed to continuous improvement and optimization.

• Manage the day‑to‑day use of Tessitura, guiding users through the system, resolving data and reporting issues, and ensuring the application’s effective operation in line with departmental and organizational needs.
• Manage inventory of reports and dashboards available in Tessitura to streamline and enhance data tools that can be used to inform decision makers.
• Develop and deliver custom reports, queries, and dashboards that meet the needs of key departments, including ticketing, marketing, fundraising, and finance.
• Provide Tessitura functionality expertise and support application users in the design and execution of lists, extractions, output sets, and analytics dashboards.
• Perform detailed data analysis to identify trends, insights, and opportunities for the organization, providing actionable recommendations to inform decision‑making.
• Analyze comprehensive datasets to inform pricing strategies, including dynamic pricing adjustments, initial scaling recommendations, and inventory management.
• Support the Ticketing & Box Office department in the building and maintenance of performances, packages, pricing grids, promotions, fees, venue configurations, and other Ticketing functionality within Tessitura.
• Manage data capture to proactively enable reporting and data analysis.
• Serve as a checkpoint for quality control for all records, reports, lists, and data.
• Ensure the quality and accuracy of data within Tessitura by monitoring data entry practices, conducting audits, and implementing data hygiene initiatives.
• Lead a committee of power users that oversees data standards to enforce best practices for data entry, coding, and maintenance.
• Serve as a co‑chair to lead monthly Tessitura Mountain Region community meetings.
• Assist in the management of users and security within Tessitura, enhancing security groups and assigning access rights to ensure confidentiality and system integrity.
• Create and maintain documentation on system configuration, best practices, data entry and integrity, and procedures specific to The Smith Center.
• Stay up to date on all updates and advancements in Tessitura capabilities and functionalities and inform department leaders of any impact they may have on SOPs.
• Support Ticketing and Marketing departments in the administration of TN Express Web and the integrated website by providing technical expertise.
• Coordinate and schedule system/database upgrades as needed.
• Manage the organization’s open support tickets within Tessitura.
• Research, plan, manage projects, and troubleshoot Tessitura upgrades, including leading planning for the use of new features, creating testing plans, and assisting with staff training.
• Assist with the training and onboarding of new users, ensuring they are equipped to use Tessitura efficiently.
• Consult with all…