Network Engineer II

Company Overview

Synoptek is a Managed Services Provider that provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.

Network Engineer II – responsible for all aspects related to the maintenance, repair and support of networks and network-related products to ensure continued operation and functionality of Synoptek and customer network environments. The ideal candidate will be technically hands-on, provide high-quality technical support to customers, perform routine network changes, resolve technical problems, and help proactively prevent new issues as they relate to Synoptek and client IT infrastructure.

• Maintain proper ticket hygiene and adhere to ticket handling metric goals
• Troubleshoot issues and execute change requests for existing customers
• Follow a standard change control process requiring peer and manager approval
• Ensure deliverables are completed in a timely manner and meet customer expectations
• Identify escalation improvement opportunities within Synoptek's teams
• Participate on a rotational on-call schedule
• Commit to obtaining relevant training and certificates as determined by manager
• Perform firewall firmware patching during scheduled maintenance windows (sometimes during off hours)
• Serve as network custodian for an assigned Synoptek office, performing regular maintenance and handling all issues for that specific office
• Perform audit projects
• Perform customer documentation assignments
• Work with vendors and other third parties to provide support for customer networking environments (including equipment and circuit vendors)
• Serve as a networking mentor for support engineers in lower-tier departments
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

• Bachelor’s degree in a related field from an accredited college or university
• In lieu of a bachelor’s degree, the ratio is 1:1 – one year of college equals one year of work experience and vice versa
• Certification in ITIL, CCNA (R&S, Security), Fortinet NSE4 or higher. Other relevant network vendor-specific certifications may replace one of these certifications

• Customarily has at least 5 years technical experience
• Customarily has at least 3 years network engineer experience
• Customarily has at least 3 years of client engagement experience
• Experience with multiple network technologies (routing, switching, wireless, circuits) preferred
• Experience with firewall security, access control list (ACL) management and secure remote management practices, preferred
• Experience with routing and switching in non-standard/complex deployment environments, a plus
• Experience with Public Cloud networking such as Azure, AWS, or Google Cloud, preferred
• Experience with load balancer technologies such as Azure Application Gateway, Azure Load Balancers, AWS Load Balancers, F5 BigIP, Kemp Load Balancers, Forti Gate Load Balancing features, preferred
• Experience with Web Application Firewalls such as Cloud Native solutions in AWS and Azure, Barracuda WAF, or Forti Web, preferred

• Clarity:
  Possesses excellent communication skills, speaks the customer’s language, concise responses
• OwnIT:
  Shows integrity, innovation, and accountability in completing daily assignments
• Results:
  Solutions focused and driven to resolve conflicts quickly and precisely, proactively looks for opportunities to contribute to the company’s business goals
• Growth:
  Willing to learn and ask questions, constantly looking for new ways to improve yourself, ability to adapt and grow in a fast-paced environment
• Team:
  Embraces customers and colleagues as team members, flexible, respectful,…