Analyst II​/HR Systems; Oracle HCM Functional

Overview

The Analyst II/HR Systems is a seasoned individual contributor in the HR Systems area of the Human Resources department. This functional individual modifies, configures, tests, implements, and maintains HR systems (i.e. Oracle HCM Cloud). The position analyzes business needs, translates needs into requirements, and develops or recommends software solutions with the aim of optimizing operational efficiency. This position also supports business operations by providing guidance, training, and system support while continuously analyzing current business processes against related policies and procedures to promote technology innovations aimed to maximize productivity and standardization across the organization.

This position handles moderate issues and problems, while referring more complex issues to higher‑level analysts. This position may provide leadership, coaching, and/or mentoring to an Analyst I/HR Systems.

The incumbent does not have direct accountability for people or budgets. The incumbent frequently exchanges information with management, Information Services support staff, Human Resources staff, vendors, and consultants.

Requires two to four years of relevant work experience and a bachelor's degree in a related field from an accredited university, or equivalent combination of education and experience sufficient to successfully perform the essential job responsibilities.

Competencies required:
Ability to work as part of a team;
Problem management;
Problem‑solving skills;
Analytical thinking skills;
Technical expertise;
Debugging skills;
Computer skills;
Detail oriented;
Ability to meet deadlines;
Project management skills.

Industry recognized certification(s) relevant to responsibilities are preferred. Incumbents performing activities requiring government, regulatory or vendor certification must keep those certifications current.

The Analyst II may be expected to perform all or any subset of the following responsibilities:

• Maintain Oracle HCM Cloud subject matter expertise in support of multiple Oracle HCM Cloud modules which may include Core HR, Learning, and Compensation/Workforce Planning.
• Provide end‑user support for the HR modules and business processes by providing guidance, troubleshooting, and resolving issues.
• Work with Oracle Support to open Service Requests to resolve issues, test recommended changes, and implement changes.
• Work with business team and act as a liaison between technical team and business departments.
• Perform configuration and testing of HCM Cloud modules.
• Create and modify HCM reports (intermediate complexity) using BIP and OTBI (Oracle Transaction Business Intelligence).
• Work with project management and/or business area personnel to determine functional needs and identify technical application requirements, including requirements for security, recovery and integration with related applications. Participate and guide others in the analysis and prioritization of system enhancements and upgrades and ensure appropriate coordination and communication.
• Consult with business users to understand planned user interaction and external and internal business context; perform research and analysis of product and service alternatives using Southwest Gas (SWG) methodology (cost/benefit, risk, etc.), and document findings.
• Lead the development of functional specs and design the use of application software functions and options.
• Confer with system architects, analysts, and others to design systems, and to obtain information on project limitations, capabilities, and performance requirements.
• Participate and guide others in established software system testing and validation procedures and documentation.
• Plan, design, and conduct appropriate levels of application or infrastructure testing, including preparation of test plans, scripts, data, and expected results.
• Maintain accurate, high‑quality, and timely documentation for all steps and activities undertaken in order to resolve client issues/questions.
• Diagnose and resolve moderate issues and problems in a timely manner.
• Provide on‑call support when assigned.