Technology Support Specialist

Position Overview

Tri‑County Computer Services Association (TCCSA) has an immediate opening for a Technical Support Specialist. This role provides first‑level technical support at Ashland Middle School, Edison Elementary School, and Reagan Elementary School in Ashland, Ohio.

• Provide first‑level technical support at the three schools.
• Review and prioritize new technical support tickets as they arrive.
• Perform hardware repairs and maintenance on Windows computers, Chromebooks, iPads, printers, projectors, networking equipment, audio/visual systems, and surveillance cameras.
• Issue Chromebooks to students, collect them when they leave, and track inventory.
• Provide technical support for school events, including audio and video systems.
• Perform routine maintenance such as cleaning equipment and installing software updates.
• Reconnect equipment after summer cleaning; ensure classroom technology is working before school begins.
• Support surveillance camera systems, monitoring for issues and maintaining equipment.
• Install software and apps.
• Issue devices to employees and collect devices when employment ends.
• Update names and voicemail records in telephone systems.
• Assist with technical support at other Ashland City Schools buildings occasionally.
• Unpack and install new equipment.
• Maintain inventory records and documentation.
• Assign tasks to high‑school students who assist with technology repairs.

An associate’s degree or two years of experience in an Information Technology position is preferred. Students currently taking college classes in an IT‑related field are also encouraged to apply. A part‑time arrangement may be considered to allow continuation of college classes. Minimum availability is 32 hours per week.

• Knowledge of Microsoft Windows 11, Google Chrome OS, and Apple iOS.
• Ability to disassemble technology devices, replace components, and reassemble them.
• Basic knowledge of video and audio systems, including HDMI, projectors, microphones, and speakers.
• Diagnose problems accurately and devise solutions.
• Ability to prioritize tasks and work independently.

• Schedule:
  
  260 days per year, 8 hours per day (7:30 AM to 4:00 PM with a ½‑hour unpaid lunch).
• Paid time off: 15 vacation days, 3 personal days, 15 sick days, 11 holidays per year.
• Starting salary range: $40,000–$50,000 depending on experience and qualifications.
• Membership in School Employees Retirement System. Employee contributes 10 % of total compensation as a payroll deduction; employer contributes the remainder.
• Medical, dental, and life insurance available; 85 % employer‑paid.

Ashland, Ohio.

To apply, contact Philip McNaull, Director of Technology, lications are due Friday, June 19, 2026.