Systems Engineer

Location: Hybrid – must reside within 1 hour of a Switch data center (Austin, TX; Houston, TX; Atlanta, GA; Reno, NV; Grand Rapids, MI; Las Vegas, NV)

As a Systems Engineer I, you will support the deployment, maintenance, and operation of infrastructure technologies across Switch environments. This role is responsible for ensuring systems remain stable, secure, and available while contributing to ongoing projects, operational excellence, and future growth.

• Support deployment, configuration, and maintenance of Windows and Linux server environments.
• Assist with virtualization platforms, storage systems, and directory services such as VMware, SAN, and Active Directory.
• Monitor system performance and troubleshoot infrastructure issues across compute, storage, and identity systems.
• Support implementation of infrastructure projects and track assigned deliverables.
• Maintain system documentation and contribute to knowledge sharing.
• Follow IT policies, procedures, and operational standards.
• Support service levels and response times across systems.
• Work with vendors and external support teams to resolve technical issues.
• Provide Tier 2 support for day-to-day infrastructure operations.
• Participate in on-call rotation and support escalated incidents.
• Assist with research and testing of new technologies.

• Experience supporting Windows Server and/or Linux systems.
• Basic understanding of virtualization platforms such as VMware.
• Familiarity with Active Directory and identity management concepts.
• Experience with system monitoring and troubleshooting tools.
• Basic understanding of backup and disaster recovery processes.
• Exposure to scripting or automation (Power Shell, Ansible, or similar).
• Understanding of IT service management concepts.

• Experience with Microsoft Exchange or Exchange Online.
• Experience with Azure AD and Microsoft 365 environments.
• Exposure to SAN/storage systems and networking fundamentals.
• Familiarity with security practices and compliance tools.
• Industry certifications such as CompTIA A+, Security+, MCSA/MCSE, RHCSA, VCP, or ITIL.

• 8+ years of experience in information technology.
• Experience supporting enterprise-level environments across Windows and Linux systems.
• Demonstrated ability to manage infrastructure projects, troubleshoot complex issues, and work cross-functionally.
• Equivalent combinations of education, certifications, and hands-on experience are considered.

• Comprehensive benefits package for you and your family.
• Opportunities for career growth and advancement.
• Flexible work arrangements including hybrid or fully remote.