Service Desk & Facilities Lead

Service Desk & Facilities Lead

Must be in Southern NV and have a reasonable commute to Las Vegas, NV due to in‑office requirements.

Full‑Time, Monday‑Friday, 9:00 am – 6:00 pm.

Starting Pay: $56,000 – $70,000 per year.

9911 Covington Cross Dr. Suite 190, Las Vegas, NV 89144, USA.

PCI is seeking a detail‑oriented, customer‑focused Service Desk & Facilities Lead who is experienced in IT service desk operations and has strong problem‑solving skills.

• Provide on‑site technical support for 50+ local users, including laptop configurations, troubleshooting, and maintenance.
• Deliver remote technical co‑support for 200+ users in the St. Cloud, MN office and working‑from‑home environments.
• Deploy and manage software installations, updates, and patches using tools such as PDQ and Smart Deploy across all company locations.

• Serve as the primary point of contact for all Las Vegas office facilities matters, ensuring a safe and comfortable work environment.
• Manage vendor relationships and contracts for building services, including cleaning, repairs, and security.
• Coordinate office maintenance, security, and emergency preparedness efforts.

• Provide mentorship and guidance to employees on IT best practices and security awareness.
• Identify process improvements to enhance IT support and facilities management efficiency.
• Provide clear, concise updates on technical and facilities issues, resolutions, and timelines to staff and stakeholders.

• Associate’s degree or equivalent experience and certification in a related field.
• Advanced troubleshooting skills for laptops, software, and IT systems.
• Strong knowledge of service desk management tools and endpoint security practices.
• Familiarity with facilities operations, including HVAC systems, security, and emergency preparedness.
• Valid driver’s license, reliable vehicle, and active insurance for occasional work‑related travel.

• Minimum of 2 years’ experience in a supervisory or leadership role within an organization of 100+ employees.
• Minimum of 4 years’ experience using systems such as Active Directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom.
• Relevant certifications such as ITIL, Microsoft 365, Active Directory, or similar.

• Office Address: 9911 Covington Cross Dr. Suite 190, Las Vegas, NV 89144
• Schedule: Full‑Time, Monday–Friday 9:00 am – 6:00 pm PST
• Work Setting: In‑Office
• On‑call rotation: 1 week every 4 weeks

• Starting Pay: $56,000 – $70,000 per year.

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match – 100% up to 5%
• Tuition Reimbursement & Student Loan Match Program

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.