IT Tech

IT Tech# IT Tech Hot Job Corporate - Las Vegas , NV 89104## Overview Salary Range $60,000.00 - $70,000.00 Salary/year Position Type Full Time Job Shift Any## Description
*** In order to be considered for the job you MUST;***
* *** Have reliable transportation, 70% of the day is on the road***
* *** Previous restaurant IT experience***
* *** Be able to travel to our out of state locations, as needed
***** Responsibilities
* **** Systems and Network:
**** Maintain internal system and application efficiency and uptime.
* Perform application maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations
* Configures and installs various network devices and services including wireless networks
* Analyzing system logs, identifying potential issues with systems, and implementing improvements
* Updating and Maintaining Google suite of products for the company
*** POS:
**** The POS System Administrator is responsible for managing, administering, and supporting Toast Point of Sale (POS) systems and other systems
* All responsibilities are to be performed in accordance with all laws and regulations, as well as company policies, practices, and procedures
* Lead and oversee all day to day POS configurations and integrated applications, including new locations and users, menu and menu rollout implementation, promotions
* Responsible for the ultimate integrity of the POS system and maximizing the overall usefulness of the system for a variety of users
* Identify and resolve POS issues with venders and internal teams
* Lead department-wide POS data reporting, including sales, sales mix reporting and promotion results
* Work with vendors to facilitate equipment sourcing, costing, inventory and installation support of all internal POS systems
* Create, maintain and revise technical documentation update and communicate to Operations team and other stakeholders when required
* Support ongoing operational processes related to store level functions such as restaurant openings, training & menu roll outs
* Documentation of policies, procedures and processes to ensure information is accurate and up to date
* Creating and maintaining strong system controls and user permissions - including implementation of a secure PAM program
* Partners with finance in reviewing cash variations and irregular transaction
* Assist Finance in setting up departmental and property reports, analyses and dashboards
* Collaborate with Finance team in identifying and executing analysis opportunities
* Evaluate current business processes and identify ways to improve productivity, reduce costs, and ensure that resources are effectively being utilized
* Adapt quickly and effectively to procedural changes and assist with other special projects
* Ensure that required licensing is maintained & updated
* Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
* Other duties as assigned
* Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual
* Everyone works in Security – If you See Something, it is your responsibility to Say Something
* You must notify the appropriate department or individual if you feel there is a security concern
* Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up
* Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile
* If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual
*** IT Support:
**** Provide IT ticket and 1st Line support to internal customers in person, via phone, Microsoft Teams, Slack, and email within agreed SLAs. This may include the investigation of ticket issues through to resolution and make any recommendations to improve processes.
* Logging and managing tickets through the JIRA helpdesk
* Assist with internal IT, hardware and device management and asset tracking
* Assisting with the development of new menus within our Toast POS…