Zone Project Manager

Must Have Technical/Functional Skills

EUC / Workplace projects delivery experience

Multi site and multi country rollout management

Device refresh and OS migration (Windows/macOS)

Endpoint management tools (Intune / SCCM / Jamf)

Project planning, scheduling, and execution

RAID management (Risks, Issues, Dependencies)

Field technician and vendor coordination

Change management and cutover / hypercare handling

Roles & Responsibilities

Own end-to-end EUC project delivery across the assigned zone (multi-country / multi-site)

Define and manage scope, timelines, milestones, deliverables, and acceptance criteria

Lead project kick-off, planning, execution, hypercare, and BAU handover

Drive site onboarding/offboarding (site managing/unmanaging) readiness and execution

Manage EUC rollouts: device refresh, OS upgrades (Win
10/11), peripherals, site setup/relocations

Build and maintain integrated project plan including dependencies, critical path, and cutover steps

Coordinate with Field Technicians (FTs) for scheduling, site access, onsite activities, and coverage

Align cross-tower teams (EUC Ops, Network, Security, Service Desk, Apps, Procurement) for end-to-end execution

Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation to closure

Run governance cadence: weekly/daily reviews, progress tracking, action/decision management

Provide weekly status reports highlighting progress, risks, issues, and support required

Manage escalations and blockers (site readiness, approvals, logistics delays, resource constraints)

Plan and execute cutover, readiness checks, go/no-go, communications, and rollback approach (if needed)

Coordinate Change Management activities: CAB approvals, change windows, stakeholder communications

Lead hypercare/stabilization period post-deployment and ensure smooth transition to BAU

Ensure compliance with security policies, access controls, and EUC standards during deployment

Ensure asset tracking and documentation are updated (serials, allocations, returns, disposal records)

Maintain project artifacts: runbooks, checklists, validation evidence, sign-offs, PIR/lessons learned

Manage vendors/partners for staging, shipping, dispatch, and rollout execution (if applicable)

Track effort/cost vs plan and highlight variances early (if financials are in scope)

Drive continuous improvement through standard templates, playbooks, and process optimization

Salary Range-$90,000-$125,000 a year

#LI-KR3

TCS Employee Benefits

Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:
Maternal & Parental Leaves.

Insurance Options:
Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement.

Time Off:
Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.